Nyla Walker
Detroit
Summary
Customer Service Specialist with expertise in managing inquiries and resolving complaints. Skilled in cash register operations and enhancing customer satisfaction in retail environments. Experienced in implementing behavior treatment plans and utilizing reinforcement strategies to improve interactions. Strong communicator and relationship-builder focused on driving positive outcomes and improving customer experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Behavior technician
Centria Autism
02.2026 - Current
- Planned and implemented individualized interventions for behavior treatment plans.
- Facilitated goal achievement for autistic children by promoting progress in everyday activities.
- Monitored client progress and documented behavioral changes accurately.
- Taught social skills through structured play and activities.
- Maintained detailed session records, documenting progress notes, daily logs, incident reports, and program updates to track client development.
- Supported clients in developing self-help skills such as dressing, toileting, eating independently .
Cashier/Customer Service/Stocker
Meijer
12.2023 - 10.2025
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and provided information about products and services, enhancing customer experience.
- Assisted customers with inquiries and resolved issues, while monitoring for suspicious activity to prevent theft.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked closely with front-end staff to assist customers.
- Delivered exceptional customer service through active listening and engagement, fostering positive interactions.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Customer Service Representative
Remote CVS
Detroit
07.2023 - 12.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complaints by providing effective solutions and support.
- Assisted customers with product inquiries and service issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Managed customer accounts, ensuring accurate and updated information for effective service delivery.
- Recorded customer interactions and inquiries in detail to support service improvements and follow-up.
- Provided feedback to management on customer trends and needs to enhance service offerings.
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
- Surpassed sales goals through implementation of successful marketing strategies.
Call center
Michigan
Clinton Township
01.2023 - 08.2023
- Provided technical assistance and troubleshooting for customers in a call center environment.
- Resolved customer complaints and payment concerns, enhancing customer satisfaction.
- Troubleshot technical problems with phone systems and other equipment for call center agents, ensuring seamless operations.
- Welcomed customers upon call arrival and quickly identified their needs to provide efficient service.
House Cleaner
<ul>
<li>Performed thorough cleaning of residential spaces, including dusting, vacuuming, and mopping.</li>
<li>Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.</li>
<li>Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.</li>
<li>Swept, mopped, vacuumed and polished floors of all types.</li>
<li>Managed time to consistently meet cleaning task deadlines, ensuring client satisfaction.</li>
<li>Coordinated home cleaning schedule aligning with client availability to maximize service efficiency.</li>
<li>Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.</li>
<li>Replaced air freshener cartridges to ensure consistent pleasant scents throughout the home.</li>
<li>Maintained organized inventory of cleaning supplies, ensuring readiness for daily cleaning operations.</li>
</ul>
Detroit
09.2019 - 03.2020
- Performed thorough cleaning of residential spaces, including dusting, vacuuming, and mopping.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Swept, mopped, vacuumed and polished floors of all types.
- Managed time to consistently meet cleaning task deadlines, ensuring client satisfaction.
- Coordinated home cleaning schedule aligning with client availability to maximize service efficiency.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
- Replaced air freshener cartridges to ensure consistent pleasant scents throughout the home.
- Maintained organized inventory of cleaning supplies, ensuring readiness for daily cleaning operations.
Education
High school diploma - Detroit, MI
Cornerstone Lincoln King Academy
Detroit, MI06-2023
Skills
- Behavioral assessment
- Therapeutic techniques
- Crisis intervention
- Behavior analysis
- Individualized planning
- Behavior tracking
- Session management
- Patient support
- Data entry
- Electronic documentation
- Computer skills
- Customer service
- Customer relationship management
- Greeting customers
- Complaint resolution
- Call center experience
- Appointment scheduling
- Retail Math
- Product knowledge
- Time management
- Problem-solving
- Creative problem solving
- Multitasking and organization
- Clear communication
- Record keeping
- Client communication
- Goal setting
- Customer relations
- Customer relations
Languages
English
Certification
Red Cross CPR certified
Timeline
Behavior technician
Centria Autism
02.2026 - Current
Cashier/Customer Service/Stocker
Meijer
12.2023 - 10.2025
Customer Service Representative
Remote CVS
07.2023 - 12.2023
Call center
Michigan
01.2023 - 08.2023
House Cleaner
<ul>
<li>Performed thorough cleaning of residential spaces, including dusting, vacuuming, and mopping.</li>
<li>Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.</li>
<li>Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.</li>
<li>Swept, mopped, vacuumed and polished floors of all types.</li>
<li>Managed time to consistently meet cleaning task deadlines, ensuring client satisfaction.</li>
<li>Coordinated home cleaning schedule aligning with client availability to maximize service efficiency.</li>
<li>Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.</li>
<li>Replaced air freshener cartridges to ensure consistent pleasant scents throughout the home.</li>
<li>Maintained organized inventory of cleaning supplies, ensuring readiness for daily cleaning operations.</li>
</ul>
09.2019 - 03.2020
High school diploma - Detroit, MI
Cornerstone Lincoln King Academy