Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Generic

Nyla Williams

St. Petersburg,FL

Summary

Client-focused professional with experience in relationship management, project coordination, and contract negotiation. Skilled in delivering tailored solutions, resolving issues, and ensuring exceptional client satisfaction. Strong communicator with a proven ability to manage multiple priorities and support teams in achieving results. Eager to bring strong service orientation and organizational expertise to MetLife’s Client Service Consultant Service Academy Program.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Founder & Operations/Project Manager

NylaVen Designs
12.2022 - Current
  • Built and managed long-term client relationships, growing from a few initial clients to 50+ served.
  • Coordinated full-cycle projects, including contracts, scheduling, budgeting, vendor collaboration, and client acquisition, to deliver services on time and with quality.
  • Negotiated contracts and service agreements, balancing expectations with resources, to deliver customized solutions.
  • Recruited, subcontracted, and managed teams on multiple client projects, overseeing timelines, deliverables, and quality control.
  • Streamlined processes to improve client satisfaction and efficiency, leading to consistent repeat and referral business and a 95% repeat/referral rate

Independent Contractor

Private Client, Household Operations
01.2019 - Current
  • Negotiated contracts, salaries, and benefits packages with clients, applying contract negotiation and stakeholder management skills.
  • Planned and managed daily schedules, logistics, and operations—directly transferable to corporate project planning and coordination.
  • Maintained open communication, ensuring clients received reliable support, and consistent service.
  • Delivered projects on time while managing competing priorities with professionalism and adaptability.

Personal Assistant

TriFin Labs
01.2021 - 01.2023
  • Supported executives with scheduling, meeting coordination, and cross-department communication.
  • Improved internal workflows, reducing delays, and enhancing efficiency by 20%.
  • Coordinated confidential executive initiatives with discretion and accuracy.
  • Partnered with leadership to align operations, enabling executives to focus on business strategy and growth.

Education

Bachelor of Science - Business Management

University of South Florida
05.2019 - 05.2023

Skills

  • Client Relationship Management & Service Excellence
  • Project Coordination & Scheduling
  • Contract and documentation management
  • Budgeting & Resource Allocation
  • Communication and stakeholder engagement
  • Process Improvement & Workflow Design
  • Microsoft Office (Excel, PowerPoint, Word)

Community Service

  • Co-Author, The Girl Boss Effect (2025) — Contributed published essay on demystifying feminist networking and the ways an intentional networking community can transform businesses and lives
  • Member, St. Pete Girl Boss, local women's entrepreneurial community fostering collaboration and growth
  • Volunteer, Ronald McDonald House Charities, Past Role

Timeline

Founder & Operations/Project Manager

NylaVen Designs
12.2022 - Current

Personal Assistant

TriFin Labs
01.2021 - 01.2023

Bachelor of Science - Business Management

University of South Florida
05.2019 - 05.2023

Independent Contractor

Private Client, Household Operations
01.2019 - Current

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Nyla Williams