Nyla Woods
Cypress
Summary
Professional in customer experience management, bringing valuable expertise in elevating service standards and fostering customer loyalty. Known for strong focus on team collaboration and driving impactful results. Reliable and adaptable, with comprehensive skills in relationship management and strategic planning.
Overview
4
4
years of professional experience
Work History
Experience Supervisor
Best Buy
07.2023 - Current
- Lead and coach a team of sales associates to deliver exceptional customer experiences across all departments.
- Drive performance metrics by setting goals, providing feedback, and developing team members.
- Manage daily store operations, including scheduling, customer escalations, and inventory control.
- Collaborate with store leadership to improve processes, employee engagement, and sales performance.
- Train and onboard new hires on Best Buy systems, policies, and customer-focused selling techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed comprehensive lesson plans focused on teaching essential computer skills and fostering digital literacy.
- Fosters professional growth and team development by completing all required training and maintaining up-to-date skills in retail operations and customer service.
- Actively supports store and department goals, contributing to overall performance success.
- Serves as a mentor and resource for newer employees, providing guidance, coaching, and support to build a high-performing team.
Verizon VPL
Best Buy
11.2022 - 07.2023
- Recommended service features based on customer needs and vendor capabilities.
- Answered customer questions regarding products, services, and credit options.
- Processed sales transactions, managed online and in-person orders, and handed off returns.
- Built customer trust by delivering empathetic service and personalized solutions.
Team Leader
Chick-fil-A
06.2021 - 11.2022
- Supervised morning and evening shifts and managed catering orders.
- Handled customer inquiries and service calls efficiently.
- Collaborated across teams to optimize operations and customer satisfaction.
Education
Associate in Science (A.S.) - Nursing
Lone Star College
Cypress, Texas (TX)05.2025
High School Diploma - undefined
Freedom Project Academy
05.2022
Skills
- Customer Relationship Management
- Multitasking and Time Management in Fast-Paced Environments
- High-Speed Typing and Data Entry Accuracy
- Conflict Resolution and De-escalation Techniques
- Cross-Functional Communication and Collaboration
- Organizational Planning and Task Prioritization
- Professional Development and Continuous Improvement
- Ability to Work Effectively Under Pressure
- Retail Sales and Upselling Expertise
- Building and Maintaining Client Relationships
- Teamwork and collaboration
- Effective leadership
Timeline
Experience Supervisor
Best Buy
07.2023 - Current
Verizon VPL
Best Buy
11.2022 - 07.2023
Team Leader
Chick-fil-A
06.2021 - 11.2022
High School Diploma - undefined
Freedom Project Academy
Associate in Science (A.S.) - Nursing
Lone Star College
Similar Profiles
Sade AndersonSade Anderson
Geek Squad Agent at Best BuyGeek Squad Agent at Best Buy
Anthony ApodacaAnthony Apodaca
Sales Associate at Best BuySales Associate at Best Buy
Steven IngramSteven Ingram
Autotech Level 2 Lead at Best BuyAutotech Level 2 Lead at Best Buy
Kaylyn SchonertKaylyn Schonert
Sales Associate at Best BuySales Associate at Best Buy
Macie JohnsonMacie Johnson
Lifeguard at American Pools of HoustonLifeguard at American Pools of Houston