Nyla Yang
Milwaukee,Wisconsin
Summary
committed, hardworking, self motivated, and detail-oriented. friendly and well-rounded. works great with teams and independently.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
H&M Hennes & Mauritz
05.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Mental Health Advocate
Supportive Living Solutions
05.2022 - 01.2023
- Connected clients with appropriate support networks, promoting long-term recovery and social integration.
- Provided empathetic guidance to clients experiencing mental health crises, deescalating situations and connecting them with appropriate support resources.
- Performed scheduled client safety checks and documented results to establish patients' well-being.
- Prompting clients and administered medications to relieve symptoms
- Maintained meticulous records of client interactions, ensuring proper documentation for future reference and coordination across providers.
Guest Advocate
Target
09.2020 - 12.2021
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
Education
Bachelor of Science - Biochemistry
University of Wisconsin Milwaukee
Milwaukee, WI 5321105.2026
High School Diploma -
Harding Senior High School
1540 6th St E, St Paul, MN 5510606.2021
Skills
- Problem-Solving
- Teamwork and Collaboration
- Clear Communication
- Positive Attitude
- Customer Service
- detail orientated
- Computer Skills
- Compassionate
Certification
- CNA - Certified Nurse Assistant
- HHA - Home Health Aide
Timeline
Team Member
H&M Hennes & Mauritz
05.2023 - Current
Mental Health Advocate
Supportive Living Solutions
05.2022 - 01.2023
Guest Advocate
Target
09.2020 - 12.2021
Bachelor of Science - Biochemistry
University of Wisconsin Milwaukee
High School Diploma -
Harding Senior High School
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