Nylah Jackson
Clinton,MD
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
5
5
years of professional experience
Work History
Sales Associate
Advanced Auto Parts
Bowie, MD
09.2023 - Current
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
Performer
My Brother's House
North Beach, MD
03.2024 - 03.2024
- Maintained composure during unexpected events on stage or in the audience.
- Practiced vocal exercises daily to ensure optimal vocal health and sound production during performances.
- Adapted quickly to changes made by my employer.
- Practiced singing exercises and studied with vocal coaches to develop voice and skills.
Sales Associate
Dash-In
Clinton, MD
06.2021 - 05.2023
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures and customer services.
- Obtained signatures for financial documents and internal and external invoices.
Sales Associate
The Gap Outlet
Oxon Hill, MD
11.2020 - 04.2021
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assessed customer needs to provide assistance and information on product features.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used technology resources to assist customers in locating and selecting items.
Team Member
Popeyes® Louisiana Kitchen
Clinton, MD
11.2019 - 04.2020
- Addressed customer needs, responding to specific requests.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Processed and retrieved customer special orders.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Followed production orders and company standards to exceed quality scores on consistent basis.
Education
High School Diploma -
Surrattsville High School
Clinton, MD05.2020
Bachelor of Arts - Music
Bowie State University
Bowie, MDSkills
- Verbal and Written Communication
- Display Setup
- Stocking and Receiving
- Time Management
- Problem-Solving
- Customer Needs Assessment
- Cash Handling
- Store Opening and Closing
- Self-Checkout Assistance
- Cash Handling Accuracy
- Merchandising Knowledge
- Product Recommendations
- Flexible Schedule
- Teamwork and Collaboration
- Customer Service
- Superb Time Management
- Friendly and Outgoing
- Money Handling
- Strategic Planning
- Written and Oral Communication Skills
- Team Player Mentality
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Performer
My Brother's House
03.2024 - 03.2024
Sales Associate
Advanced Auto Parts
09.2023 - Current
Sales Associate
Dash-In
06.2021 - 05.2023
Sales Associate
The Gap Outlet
11.2020 - 04.2021
Team Member
Popeyes® Louisiana Kitchen
11.2019 - 04.2020
High School Diploma -
Surrattsville High School
Bachelor of Arts - Music
Bowie State University
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