Nylah Johnson-Mcilveen
Austin,TX
Summary
Have a strong background in customer service. Five years of costumer service as a residential receptionist, two years in the life insurance industry, and event decorator. Area's of expertise are greeting customers, guide them to the departments necessary, imputing documents as residents arrived and departed, communicating to coworkers, managers, or underwriters regarding insurance to ensure the customer is helped.
Overview
3
3
years of professional experience
Work History
Life Insurance Agent
PHP Agency Inc.
2021.06 - Current
- Established trust with prospective customers by providing accurate information about available policies and transparent pricing structures of insurance.
- Assisted 10+ clients, prospects, and underwriters daily.
- Assisted clients in navigating complex claims processes, ensuring timely payouts and minimal stress during difficult times.
- Maintained high standards of customer service by building relationships with clients.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices.
- Negotiated with customers and insurance companies to secure favorable policy terms.
- Analyzed feedback to identify areas for improvement and enhance customer experiences.
Receptionist
Stratton Amenities
2021.03 - 2023.05
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, faxing documents, and scanning 100-150 packages per shift.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Facilitated clear communication between staff members by distributing memos and announcements in timely manner.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Assisted in planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Event Decorator
Freeman
2023.06 - Current
- Specified appropriate products and materials to meet project objectives and design scheme inside of 247,052 square feet exhibit hall space.
- Coordinated with diverse team of professionals to provide comprehensive event planning services.
- Transformed venues into memorable spaces through expertly crafted decorative arrangements.
- Help Exhibitors get items delivered to their booths in timely manners.
- Enter data of items missing.
Education
No Degree - Barbering
Los Angeles Trade Technical College
Los Angeles, CA06.2017
High School Diploma -
Deer Valley High School
Antioch, CA06.2016
Skills
- Conflict Resolution
- Data Entry/Computer skills
- Service/Product Knowledge
- Communication
- Critical Thinking
- Networking and relationship building
Timeline
Event Decorator
Freeman
2023.06 - Current
Life Insurance Agent
PHP Agency Inc.
2021.06 - Current
Receptionist
Stratton Amenities
2021.03 - 2023.05
No Degree - Barbering
Los Angeles Trade Technical College
High School Diploma -
Deer Valley High School
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