Summary
Overview
Work History
Education
Skills
Timeline
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Nylah Lauderdale

Gainesville,FL

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Professional with hands-on experience in food service, prepared to contribute effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in food preparation, customer service, and maintaining clean, safe work environment. Reliable and dependable, with commitment to high standards and delivering quality service.

Overview

3
3
years of professional experience

Work History

Front of House Employee

Planet Smoothie
06.2023 - 07.2025
  • Greeted and assisted customers, ensuring positive dining experiences.
  • Maintained cleanliness and organization of front-of-house areas.
  • Collaborated with kitchen staff to communicate customer orders effectively.
  • Handled cash transactions accurately and efficiently at the register.
  • Supported team during peak hours by managing guest flow and seating arrangements.
  • Monitored inventory levels of supplies, reporting needs to management promptly.
  • Skilled at working independently and collaboratively in a team environment.
  • Led performance evaluations, providing constructive feedback to team members for professional growth.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Operated POS systems efficiently for order processing and payment transactions.
  • Delivered exceptional customer service, ensuring satisfaction and repeat business.
  • Learned menu items and specials to provide informed recommendations to guests.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
  • Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
  • Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
  • Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.

Front of House Employee

Chick-fil-A
10.2022 - 04.2023
  • Learned menu items and specials to provide informed recommendations to guests.
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Helped guests at tables when in need of assistance.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Accurately operated cash register to process customer payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Brewed coffee and tea and changed out drink station syrups.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.

Education

High School Diploma -

Fleming Island High School
Fleming Island, FL

Skills

  • Strong work ethic
  • Customer service
  • Team player attitude
  • Problem-solving
  • Positive demeanor
  • Multitasking and organization
  • Conflict resolution
  • Staff training and development
  • Relationship building

Timeline

Front of House Employee

Planet Smoothie
06.2023 - 07.2025

Front of House Employee

Chick-fil-A
10.2022 - 04.2023

High School Diploma -

Fleming Island High School

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Nylah Lauderdale