Nylah McBeth
York,SC
Summary
Hard-working nursing major, aiming to leverage my interpersonal and problem solving skills to deliver customer satisfaction and swift call resolutions to this role. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Care Coordinator- Scheduling Specialist
Atrium Health
11.2023 - 04.2024
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Answers, investigates and/or directs patient inquiries or complaints to appropriate parties
- Schedules patient appointments and procedures.
- Manages approximately 25 incoming phone calls, acting as a resource for patients, referring providers, and colleagues.
- Basic computer skills for documentation
7/11
7-Eleven, Inc
05.2021 - 08.2022
- Delivered quality face to face customer service
- Resolved customer complaints and handled refunds and returns
- Assisted with new employee training
- Monitored customer preferences to determine the focus of sales efforts.
- Cross communication with other stores regarding merchandising and sales.
- Used basic math and cash management skills for customers checkouts
- Inventory stock and requisition new stock.
- Coordinated employee schedules according to staff availability and processed time-off requests.
- Interviewed potential job candidates and made hiring recommendations to general manager.
Lowe's
Lowe's Company, Inc
06.2020 - 10.2020
- Provided courteous customer service using suitable methods and problem-solving skills.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Used basic math and cash management skills for checkout and returns.
- Assisted customers with recommendations, and location of merchandise based on customer needs.
- Observed and recognized security risks and thefts, and followed the proper channels to report.
- Assisted customers with use, operation, and care of merchandise.
Food Lion
Ahold Delhaize
04.2019 - 06.2020
- Greeted customers and ascertain customers located needed items.
- Maintain records related to sales.
- Used basic math and cash management skills to checkout customers.
- Designed and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
- Completed other assigned tasks as needed
Education
Associate of Science - Nursing
Carolinas College of Health Sciences
Charlotte, NC05.2026
Skills
- Schedules patient appointments and procedures
- Clear verbal and written communicator
- Typing; active knowledge of Microsoft Word, Excel, PowerPoint & Outlook
- Data entry & record keeping
- Problem-solving abilities
- People Skills
- Confident self-starter, with ability to work effectively in a team setting
- Organizational, time management
- Multitasking
- Manages incoming phone calls, acting as a resource for patients, referring providers, and colleagues
Timeline
Care Coordinator- Scheduling Specialist
Atrium Health
11.2023 - 04.2024
7/11
7-Eleven, Inc
05.2021 - 08.2022
Lowe's
Lowe's Company, Inc
06.2020 - 10.2020
Food Lion
Ahold Delhaize
04.2019 - 06.2020
Associate of Science - Nursing
Carolinas College of Health Sciences
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