Nylah Walker
Greensboro,NC
Summary
Organized and dependable candidate successful at bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills with a positive attitude. Enhances customer experiences by employing service-oriented behaviors, understanding patients desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Front Desk Manager
Sheraton Hotel / Koury Convention Center
03.2022 - Current
- Assisted manager with guest check-in and check-out and provided customer service
- Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Monitored front desk staffing hours and scheduled weekly employee shifts
- Responded to customer service inquiries, both in-person and by telephone
- Modeled positive attitude and encouraged front desk employees when dealing with difficult guests
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Collected room deposits, fees and payments
- Supervised front desk staff consisting of 20 employees.
Internship Student
Bethany Medical Center
01.2024 - 05.2024
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Interacted with customers by phone, email, or in-person to provide information.
- Assisted in reducing patient wait times by efficiently managing appointment scheduling and front desk operations.
- Improved patient satisfaction by accurately processing medical bills and promptly addressing inquiries.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
Bank Teller
Greensboro Municipal Federal Credit Union
07.2023 - 01.2024
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Reconciled cash drawer and resolved discrepancies.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Assisted customers with compromised debit cards and issued new credentials.
- Placed orders for customer checks and verified starting numbers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Monitored and reported suspicious activity in line with bank security policies.
Assistant Manager
Sweet Frog Frozen Yogurt
01.2017 - 03.2021
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Introduced new products or services, increased marketing activities and improved customer service to drive sales
- Directed promotion and brand loyalty efforts to build direct relationships with customers
- Mentored team members to enhance professional development and accountability in workplace
- Strengthened operational efficiency to remain cost-effective while maintaining quality service
Education
Bachelor of Science - Health Administration
North Carolina A & T State University
Greensboro, NC05.2024
High School Diploma -
Shelby High School
Shelby, NC05.2018
Skills
- Safety and security procedures
- Team Building
- Guest services
- Oral and written communications
- Time Management
- Guest Satisfaction
- Cash Handling
- Customer Service Management
- Customer Relationship Development
- Account Services
- Medical Billing
- Patient Care
- Patient evaluations
- Clinical Documentation
- Health Education
- Medical Records Management
- Healthcare Systems Knowledge
- Patient Registration
- Multitasking
- Positive Attitude
- Building professional relationships
- Works well independently
Certification
- Microsoft Excel, Powerpoint, Access and Word Certification , Microsoft Corporations - 4 Years
- First Aid/CPR Certified
Timeline
Internship Student
Bethany Medical Center
01.2024 - 05.2024
Bank Teller
Greensboro Municipal Federal Credit Union
07.2023 - 01.2024
Assistant Front Desk Manager
Sheraton Hotel / Koury Convention Center
03.2022 - Current
Assistant Manager
Sweet Frog Frozen Yogurt
01.2017 - 03.2021
Bachelor of Science - Health Administration
North Carolina A & T State University
High School Diploma -
Shelby High School
- Microsoft Excel, Powerpoint, Access and Word Certification , Microsoft Corporations - 4 Years
- First Aid/CPR Certified
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