Nyla K. Davis
204 Teddy Ln,LA
Summary
Professional with strong background in hospitality management, prepared to excel in guest services and team leadership. Proven track record in enhancing guest experiences, improving operational efficiency, and fostering collaborative work environment. Skilled in conflict resolution, staff training, and multitasking, with flexible approach to dynamic situations. Reliable, results-driven, and adept at maintaining high standards in service delivery.
Overview
7
7
years of professional experience
Work History
Front Desk Manager
Suburban Studios
03.2023 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Microsoft Office
- Scheduling
- Payroll
- Cash handling
- Customer service
- Stocking
- Accounts receivable
- Accounts payable
- Multi phone line system
- Cleaning
- Guest Services
- Oversaw day-to-day operations of 30 -room hotel with staff of 8 employees.
Cashier , Stocker
Walmart
07.2022 - 03.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Trained new cashiers on register operations and customer service protocols.
- Resolved customer complaints efficiently to enhance satisfaction.
Front of House Manager
Urban Eats
09.2021 - 07.2022
- Managed daily front-of-house operations ensuring exceptional guest experiences.
- Trained and supervised staff in service standards and operational procedures.
- Developed and implemented efficient scheduling practices for optimal staffing levels.
- Coordinated communication between kitchen and service staff to enhance workflow efficiency.
- Oversaw daily front-of-house operations, ensuring exceptional guest experiences and service quality.
Lead Teacher
St. Lucy Daycare Center
08.2018 - 09.2021
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Mentored junior teachers, fostering professional growth and teaching effectiveness.
- Collaborated with parents to enhance student learning and address concerns.
- Assessed student progress using various evaluation tools to inform instruction.
- Evaluated student performance through assessments, adjusting curricula to meet individual needs.
Education
High School Diploma -
Thibodaux High School
Thibodaux, LA05.2018
Skills
- Customer service
- Positive youth development
- Check-in and Check-out procedures
- Youth engagement
- Lesson planning
- Safety awareness
- Hospitality services
- Strong negotiation
- Goal oriented
- Closing deals
- Relationship building
- Sales and marketing
Accomplishments
- Mentored staff on work activities, resulting in better performance, greater achievement of full potential and reduction in employee turnover.
- Communicated with all departments efficiently as well as with the hotel owner to ensure functionality throughout 250-room property.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Developed programs that encouraged front office team members to provide exceptional service, which resulted in higher online ratings on TripAdvisor.
Timeline
Front Desk Manager
Suburban Studios
03.2023 - Current
Cashier , Stocker
Walmart
07.2022 - 03.2023
Front of House Manager
Urban Eats
09.2021 - 07.2022
Lead Teacher
St. Lucy Daycare Center
08.2018 - 09.2021
High School Diploma -
Thibodaux High School