Nyle King
Lithonia,GA
Summary
Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction. Customer-focused, visionary-thinking Retail Manager with over 10+ years of experience in cultivating relationships, creating marketing campaigns and growing profit channels. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.
Overview
4
4
years of professional experience
Work History
Assistant Retail Manager
Candytopia
Atlanta , GA
2021.06 - Current
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Increased retail space by [Number] square feet by improving gross profits by [Number]%.
- Rolled out and coordinated strategic plans, realizing sales revenue increase of $[Amount].
- Submitted reports to senior management to aid in business decision-making and planning.
- Researched issues to obtain appropriate answers to customer inquiries.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Retail Sales Associate
IKEA
Atlanta , GA
2019.11 - 2020.06
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Informed customers of current store promotions to encourage additional sales purchases.
- Folded and arranged merchandise in attractive displays to drive sales.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Worked closely with shift manager to solve problems and handle customer concerns.
Barista Shift Supervisor
Caribou Coffee Company
Atlanta , GA
2019.03 - 2019.11
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Barista Shift Lead
Cafe Intermezzo
Atlanta , GA
2018.02 - 2019.03
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Coffee Barista
Starbucks Coffee Company
Dunwoody , GA
2016.09 - 2017.05
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
High School Diploma -
Home School
Atlanta, GA05.2010
Bachelor of Arts - English
Maryville University of Saint Louis
St Louis, MO06.2015
Skills
- Microsoft Office
- Customer Service Management
- Computer Proficiency
- Sales Leadership
- Team Building and Motivation
- Flexible Work Schedule
- Handling Complaints and Inquiries
- Inventory Management
- Merchandise Promotion and Display
- Decision Making
- Health and Safety Procedures
- Basic Mathematics
- Willingness to Learn
Timeline
Assistant Retail Manager
Candytopia
2021.06 - Current
Retail Sales Associate
IKEA
2019.11 - 2020.06
Barista Shift Supervisor
Caribou Coffee Company
2019.03 - 2019.11
Barista Shift Lead
Cafe Intermezzo
2018.02 - 2019.03
Coffee Barista
Starbucks Coffee Company
2016.09 - 2017.05
High School Diploma -
Home School
Bachelor of Arts - English
Maryville University of Saint Louis