Nylee Ramirez
Victorville,CA
Summary
A driven Manager with more than 4+ years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Co-Manager
Spencer's Gifts
05.2019 - Current
- Controlled store inventory and reviewed cash handling and operations reports.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
High School Diploma -
Silverado High School
Victorville, CA07.2017
Skills
- Process and Procedure Development
- Creating Marketing Plans
- Customer Outreach
- Creating Store Processes
- Customer Satisfaction
- Operational Efficiency
- Inventory Tracking and Management
- Shipment Processing
- Personnel Scheduling
- Goal Attainment
Timeline
Co-Manager
Spencer's Gifts
05.2019 - Current
High School Diploma -
Silverado High School
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