A detail-oriented team player with strong organizational skills and excellent customer service. Ability to work in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and caring worker with over five years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Hi, I’m
Nyler Patterson
Baton Rouge,LA
Summary
Overview
12
years of professional experience
Work History
United States Postal Service, USPS
City Letter Carrier
10.2022 - 08.2023
Job overview
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Picked up outgoing mail from letter boxes and in person from customers.
- Planned and cased mail in sequence of delivery for designated route.
- Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
- Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
- Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
- Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive and Operation Santa.
- Reduced instances of misdelivered mail by verifying addresses before handing off items to recipients during delivery rounds.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Collaborated with fellow letter carriers to ensure complete coverage of assigned routes during absences or vacations.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Maintained vehicle safety and cleanliness, contributing to a professional image for the postal service.
- Identified undeliverable mail items, completing necessary documentation for return to sender or forwarding accordingly.
- Prevented potential loss or damage of parcels while in transit by carefully securing them within designated compartments inside the delivery vehicle.
- Reported any irregularities or issues encountered on assigned routes to supervisors promptly for resolution.
- Supported the overall mission of the postal service by maintaining integrity when handling confidential information found within mailed items.
- Delivered packages and mail to business and people in local area.
- Enhanced operational efficiency by sorting and organizing mail for delivery in a timely manner.
- Contributed to team morale by fostering positive relationships with coworkers through effective communication and collaboration efforts.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Assisted customers with postage needs, including weighing packages, affixing postage, and recommending mailing options.
- Streamlined daily operations by utilizing technology for route planning and tracking deliveries.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Monitored weather conditions regularly to adjust delivery routes accordingly.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Handled mail and packages with care to prevent damage during delivery.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Utilized mail processing machines in weighing, stamping and processing mail items.
Our Lady of the Lake Regional Medical Center
Patient Access Representative
03.2020 - 10.2022
Job overview
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Optimized resource allocation by effectively managing patient flow and scheduling.
- Improved operational efficiency, organizing patient documentation and streamlining access to information.
- Facilitated smoother patient visits, coordinating with healthcare providers to ensure timely service.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
- Streamlined appointment scheduling for optimal clinic flow, reducing wait times significantly.
- Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
- Enabled better patient care with thorough pre-visit preparations and clear communication of patient needs.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Greeted and assisted patients with check-in procedures.
- Improved patient satisfaction by efficiently managing registration and intake processes.
- Increased efficiency in billing process by accurately capturing chargeable services during patient registration.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Facilitated communication between patients and various departments and staff.
- Delivered support to medical staff in completion of patient paperwork.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Trained new staff on filing, phone etiquette and other office duties.
Our Lady of the Lake Regional Medical Center
Certified Nursing Assistant
09.2017 - 03.2020
Job overview
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Transported patients between rooms and appointments or testing locations.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Facilitated personal hygiene management, feeding and ambulation.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Supported patients with personal care tasks to preserve dignity and promote independence.
Bright Beginnings Childcare And Learning Center
Childcare Assistant
02.2012 - 11.2018
Job overview
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Read and told stories to promote and support overall language development.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
- Monitored children's progress and identified areas of improvement.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Supported early language development through storytelling, songs, and interactive conversations with children.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Collaborated with other childcare professionals to continuously improve the quality of care provided to children.
- Assisted in monitoring children''s progress by conducting regular observations and assessments as needed.
- Implemented creative learning strategies to engage children and promote their intellectual growth.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Facilitated smooth transitions between activities, minimizing disruptions and maximizing engagement time.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Improved behavior management techniques by implementing positive reinforcement strategies and clear expectations.
- Maintained accurate records of attendance, incident reports, and daily logs for effective documentation purposes.
- Promoted emotional well-being through empathetic communication and consistent support during challenging moments.
- Provided extra support for children with special needs by adapting activities or offering one-on-one assistance when necessary.
- Taught children to organize toys, wash hands, and share by leading by example.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Promoted learning and social development through structured and unstructured playtime.
- Restocked supplies and personal hygiene products for use by students.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Responded to inquiries from parents and guardians.
- Implemented daily routines and activities to stimulate and engage children.
- Provided support and guidance to children in conflict resolution.
- Encouraged children's emotional and social development.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Assisted in potty training and toilet hygiene.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Documented children's growth and development.
Education
Grand Canyon UniversityPhoenix, AZ
Bachelor of Science from Elementary Education
05.2027
University Overview
- Majoring in Elementary Education with a minor in Special Education
- Dean's List
- 3.7 GPA
- Scholarship Recipient
- Nominated to join The National Society of Collegiate Scholars Honor's Society
- Eligible for Alpha Epsilon Gamma, GCU's College of Education chapter of Kappa Delta Pi
Assumption High SchoolNapoleonville
High School Diploma
05.2014
University Overview
- Extracurricular Activities: Dance team
Skills
- Friendly
- Cheerful and energetic
- Active listener
- Patience and Empathy
- Safety awareness
- Reliable and punctual
- Appointment Scheduling
- Prioritization
- Reading Comprehension
Timeline
City Letter Carrier
United States Postal Service, USPS
10.2022 - 08.2023
Patient Access Representative
Our Lady of the Lake Regional Medical Center
03.2020 - 10.2022
Certified Nursing Assistant
Our Lady of the Lake Regional Medical Center
09.2017 - 03.2020
Childcare Assistant
Bright Beginnings Childcare And Learning Center
02.2012 - 11.2018
Grand Canyon University
Bachelor of Science from Elementary Education
Assumption High School
High School Diploma
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