Nyles Noonan
Santa Fe Fire Department
Albuquerque,NM
24
Years of experience
1
Certification
Customer-focused leader with a background in hospitality, business ownership, and public service operations. Brings team coordination, guest relations, problem solving, and steady decision-making to fast-paced environments, with a strong record of managing daily duties, supporting colleagues, and keeping service on track.
Work History
19 Years 6 Months
01.2007 - 07.2026
19 Years 6 Months
Fire Captain
Santa Fe Fire Department | Santa Fe, New Mexico
01.2007 - 07.2026
- Coordinated personnel, equipment, and resources during complex incidents, ensuring effective response and safety for approximately 30 personnel.
- Led and supervised teams of 4 to 11 employees during daily operations, promoting teamwork, accountability, and professional performance.
- Responded to urgent and unpredictable situations while maintaining a calm, professional, and solutions-oriented approach.
- Assessed problems, prioritized needs, and made timely decisions to achieve safe and effective outcomes.
- Trained and mentored personnel, fostering skill development and enhancing team capabilities.
- Coordinated schedules, assignments, equipment readiness, and daily operational responsibilities.
- Communicated clearly with team members, department leadership, partner agencies, and members of the public.
- Maintained accurate operational documentation and ensured compliance with established procedures.
- Established reputation for dependability and leadership, contributing to team cohesion and effective operations.
4 Years
01.2012 - 01.2016
4 Years
Owner / Operator
Jump Around NM LLC
01.2012 - 01.2016
- Founded, operated, and successfully sold an independent bounce house rental business.
- Oversaw customer experience from inquiries and reservations to delivery, setup, and pickup, ensuring seamless service.
- Managed payments, customer relationships, equipment, supplies, and daily business operations.
- Organized deliveries and schedules to ensure reliable, timely service.
- Cultivated strong customer relationships through reliable service, effective communication, and responsiveness to needs.
- Addressed scheduling and operational challenges, maintaining professionalism and a customer-centric focus.
- Responded to customer questions, coordinated bookings, and communicated service details and scheduling arrangements.
- Operated an independent business
8 Years
01.2003 - 01.2011
8 Years
Valet Captain
La Posada Hotel | Santa Fe, New Mexico
01.2003 - 01.2011
- Advanced from bellman and valet to valet captain by showcasing exceptional customer service, leadership, and reliability.
- Led and organized valet staff to ensure smooth daily operations and prompt guest service.
- Facilitated guest transportation, luggage handling, vehicle retrieval, parking, and additional service needs to enhance guest satisfaction.
- Delivered courteous, professional service to hotel guests, helping create a welcoming and positive guest experience.
- Responded to guest requests, addressed service concerns, and resolved problems professionally.
- Communicated with guests, coworkers, and hotel management to coordinate services and meet guest needs.
- Managed multiple responsibilities in a busy hospitality environment while maintaining organization and attention to detail.
- Built positive relationships with guests and colleagues through professionalism, responsiveness, and a service-oriented attitude.
Education
General Studies / Teaching Education Coursework
Santa Fe Community College
Completed several years of college coursework while pursuing a teaching degree.
GED
Lynbrook High School
Skills
Conflict resolution
Relationship management
Guest relations
Organizational multitasking
Reliability
teamwork
and time management
Conflict resolution
Personal Information
Certification
- Emergency Medical Technician Basic (EMT-B)
- FAA Aircraft Rescue and Fire Fighting (ARFF) Qualified
- Incident Command System: IS-100 and IS-200
- National Incident Management System: IS-700 and IS-800
- Hazardous Materials (HazMat) Training
- New Mexico Class E Drivers License
Timeline
Owner / Operator
Jump Around NM LLC
01.2012 - 01.2016Read more
Fire Captain
Santa Fe Fire Department
01.2007 - 07.2026Read more
Valet Captain
La Posada Hotel
01.2003 - 01.2011Read more
Santa Fe Community College - , General Studies / Teaching Education Coursework
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Lynbrook High School - GED,
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