NYLES SYMONETTE
Lauderhill,FL
Summary
IT professional skilled in enterprise application support and data validation, bridging gaps between HR and IT to resolve complex issues. Proven track record in enhancing system performance and user adoption through effective training and process optimization.
Overview
9
9
years of professional experience
Work History
Application Support Specialist
University of Miami
05.2023 - Current
- Provided technical and functional support for enterprise HR systems, ensuring system reliability and data accuracy.
- Troubleshot incidents related to onboarding, timekeeping, security roles, and employee data for timely resolution.
- Liaised with HR end-user support and IT teams to coordinate issue resolution and implement system updates.
- Maintained data integrity across employee records and business processes to ensure accurate reporting and compliance.
- Supported configuration testing and enhancements to streamline operations and reduce errors.
- Contributed to improvements in Workday testing processes, increasing system accuracy and user confidence.
- Delivered clear end-user support and guidance, improving adoption rates and reducing repeat issues.
Intern
G.E Digital
Miami, Florida
01.2018 - 07.2019
- Reimaged computers and installed company standard software to ensure consistency and reliability.
- Set up new employees in Active Directory and optimized layout for improved network connections.
- Assisted with network infrastructure patch panel cabling and cable management to enhance system organization.
- Provide support for asset management/application operations.
- Created and maintained documentation for project workflows and processes.
- Determine logistics for new locations for existing users.
Education
Bachelor of Interdisciplinary Studies - Information Technology
University of Central Florida
4000 Central Florida Blvd, Orlando, FL 3281601-2022
Associate of Science - Computer Information Systems
Miami Dade College
300 NE 2nd Ave, Miami, FL 3313201-2019
Skills
- Workday workforce management
- Enterprise application support
- System configuration
- Incident resolution
- Incident response
- Data validation
- System optimization
- Process support
- Access management
- Cross-functional collaboration
- End-user training
Timeline
Application Support Specialist
University of Miami
05.2023 - Current
Intern
G.E Digital
01.2018 - 07.2019
Bachelor of Interdisciplinary Studies - Information Technology
University of Central Florida
Associate of Science - Computer Information Systems
Miami Dade College