Nylesha Levy
Buffalo
Summary
Driven and detail-oriented professional with experience at Wegmans and TJX Companies, adept in enhancing customer satisfaction and streamlining inventory processes. Skilled in time management and customer service, consistently improving store organization and fostering team collaboration. Demonstrates strong computer skills and a commitment to excellence, significantly contributing to team success and customer experience.
Overview
4
4
years of professional experience
Work History
Grocery Stocker
Wegmans
06.2022 - Current
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Answered customer questions and provided detailed product information.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
Sales Associate
TJ Maxx, TJX Companies
06.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelors Of Science - Criminal Justice
Hilbert College
Hamburg, NY05.2025
Skills
- Time management
- Legal writing
- Computer skills
- Teamwork
- Hard working
- Research skills
- Microsoft word
- Customer service
Timeline
Grocery Stocker
Wegmans
06.2022 - Current
Sales Associate
TJ Maxx, TJX Companies
06.2021 - 06.2022
Bachelors Of Science - Criminal Justice
Hilbert College
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