Nylica Smith
Rome,GA
Summary
Certified Clinical Medical Assistant (CCMA) with hands-on healthcare training through Allied Health and Medicine coursework. Experienced in patient care, communication, maintaining a clean and safe environment, and working professionally with patients and staff. Certified through the National Healthcareer Association (NHA), demonstrating my commitment to providing quality patient care and continuing to grow in the healthcare field.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Barista/Cashier
Z Beans Coffee
01.2026 - Current
- Prepared and served a variety of coffee beverages to customer specifications.
- Operated cash register, processed transactions, and managed daily cash handling accurately.
- Maintained cleanliness and organization of workstations and dining areas to enhance customer experience.
- Assisted customers with menu selections, providing detailed product knowledge and recommendations.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Trained new staff on proper brewing techniques and customer service standards.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Packaged bagels, muffins and other food items for customer purchase.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Dietary Server
Brookdale Senior Living
Rome, GA
08.2025 - 12.2025
- Delivered nutritious meals to residents, ensuring dietary preferences and restrictions were met.
- Assisted with meal preparation and presentation, maintaining high standards of quality and hygiene.
- Engaged with residents to enhance dining experience, fostering a welcoming atmosphere.
- Collaborated with kitchen staff to coordinate efficient food service during peak hours.
- Supported cleanliness of dining areas by promptly clearing tables and sanitizing surfaces after meals.
- Monitored inventory levels of dining supplies, reporting shortages to management for timely replenishment.
- Participated in ongoing training programs related to dietary services, enhancing skills that led to better results for residents.
- Received positive feedback from patients regarding quality of service, contributing to an improved facility reputation.
- Provided compassionate care for elderly residents while assisting them during mealtimes, fostering a supportive atmosphere.
- Demonstrated exceptional attention to detail when preparing meals according to specific dietary restrictions or allergies.
- Collaborated with the kitchen staff to ensure accurate food orders and special diet requirements were met.
- Continuously updated knowledge on nutrition guidelines and best practices within the industry, ensuring optimal care for all residents.
- Maintained high cleanliness standards in dining areas, promoting a safe and welcoming environment for residents.
- Promoted healthy eating habits with appropriate portion control in serving meals.
- Proactively resolved meal service challenges, resulting in more efficient and effective processes within the dietary department.
- Supported dietary department goals by actively participating in team meetings and sharing ideas for improvement.
- Assisted in creating menu plans that catered to diverse dietary needs, contributing to overall patient wellbeing.
- Increased resident satisfaction by attentively addressing individual needs and preferences during meals.
Education
High School Diploma -
Rome High School
Rome, GA05.2026
Skills
Positive attitude
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Multitasking
Cleaning and sanitizing
Problem-solving abilities
Attention to detail
Time management
Team leadership
Effective communication
Decision-making
Cash handling
Hospitality and professionalism
Organization and prioritization
Safe food handling
Food serving and preparation
Self motivation
Nutritional knowledge
Cash register operation
Team building
Flexible schedule
Time management abilities
Accomplishments
Earned my Certified Clinical Medical Assistant (CCMA) certification through the National Healthcareer Association (NHA) after completing Allied Health & Medicine training with hands-on clinical experience. Graduated high school in May 2026 while completing healthcare-related coursework and gaining experience working with patients and staff.
Certification
- Certified Clinical Medical Assistant (CCMA)
* Certified Clinical Medical Assistant (CCMA) — National Healthcareer Association (NHA)
Certified Clinical Medical Assistant (CCMA) — National Healthcareer Association (NHA). Completed hands-on clinical training in patient care, vital signs, medical assisting procedures, infection control, and healthcare communication.
Timeline
Barista/Cashier
Z Beans Coffee
01.2026 - Current
Dietary Server
Brookdale Senior Living
08.2025 - 12.2025
High School Diploma -
Rome High School