Nylyriah McIntosh
Thomasville,NC
Summary
Dynamic and results-driven Cashier Team Lead at Burger King with a proven track record in customer service and team leadership. Skilled in cash handling and training new hires, I excel in problem-solving and maintaining service excellence, ensuring smooth operations during peak times. Committed to fostering a positive team environment.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Burger King
06.2022 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Cashier
Bojangles'
07.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Wheatmore High School
Trinity, NC06-2024
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- Punctual and reliable
- Team management
- Store opening and closing
- New hire training
- Team collaboration
Timeline
Cashier Team Lead
Burger King
06.2022 - Current
Cashier
Bojangles'
07.2021 - 01.2022
High School Diploma -
Wheatmore High School
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