NYMISHA VANKADARA
Sanford,FL
Summary
Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
6
6
years of professional experience
Work History
Change Management Lead
IT Convergence
10.2021 - 08.2023
- Designed detailed impact assessments to identify potential risks and mitigate organizational disruptions during critical change projects.
- Triaged customer incidents and production issues working with technical teams and provided the Root cause analysis to customers
- Supported day to day change and release management activities
- Co-ordinated with planning CAB approvals and scheduling of the changes
- Responsible for tracking and prioritizing Service Now tickets and ensuring all critical incidents and planned changes are addressed as per customer SLAs
- Built strong relationships with all my customers and conducted service reviews for the platinum and silver customers.
- Enhanced change management processes by implementing effective communication strategies and stakeholder engagement techniques.
- Standardized best practices across various departments as a Change Management Lead through continuous process documentation review.
- Built strong relationships with cross-functional teams, fostering collaboration and streamlined decision-making throughout change initiatives.
- Developed change management metrics for tracking progress and identifying areas of improvement, leading to overall organizational success.
- Conducted thorough post-implementation reviews to assess success factors and lessons learned from completed change projects.
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Led teams of analysts to evaluate, plan and execute projects.
- Conducted regular reviews of operations and identified areas for improvement.
Service Delivery Manager
IT Convergence
10.2019 - 09.2021
- Tracked and followed on assigned tickets using ERP ticketing system, Oracle EBS
- Monitored server loads, CPU spikes using Nagios monitoring system for assigned customers
- Coordinated the task assignments to internal technical resources to accomplish the customer deliverables
- Conducted customer meetings to discuss weekly and monthly agendas
- Maintained customer documents, billing information and delivered accurate reports to the customers
- Developed and maintained healthy business relationships with all my customers.
- Monitored and documented daily standard service requests for future analysis.
- Recommended contract amendments to accommodate non-standard requests, translating into future service offerings.
- Established strong working relationships with key stakeholders, facilitating effective communication channels for efficient problem resolution.
Test Engineer
Rosetta Stone
01.2013 - 01.2014
- Upload all the completed test cases into test manager tool Quality center
- Perform and validate end to end testing for given for the modules AR, GL, HR and Payroll
- Maintained a shared folder to store all the Functional testing results and upload them in Quality center
- Execute completed test cases in HP Quality Center
- Supported and coordinated with the onsite team on daily basis
- Update the status reports to reflect daily status.
QA Engineer
CISCO
09.2010 - 12.2012
- Responsible for preparing and executing the Test Cases
- Interacting with onsite team for clarification on requirements
- Uploading the Test Scenarios & Test Cases in Quality Center
- Involved in Functional Testing, End to End Testing, System Testing and Regression Testing
- Creating, modifying, and executing Test Cases for Oracle Environment
- Tracked and Reported bugs using Quality Center
- Involved in reviewing other Team Member’s Test Cases
- Interacting with the Developers in resolving the bugs.
Education
MBA in (Finance and Marketing) -
01.2010
B.Com -
01.2008
Skills
- ServiceNow
- JIRA
- Nagios
- Multitasking
- Active Listening
- MS Word
- MS Excel
- MS Power point
- MS project
- Oracle E-business suite
Languageproficiency
- English
- Telugu
Statusinusa
I am currently on H4- EAD valid until Jun 2026 and will be able to extend my EAD before expiry.
Personal Information
- Date of Birth: 11/23/1987
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Change Management Lead
IT Convergence
10.2021 - 08.2023
Service Delivery Manager
IT Convergence
10.2019 - 09.2021
Test Engineer
Rosetta Stone
01.2013 - 01.2014
QA Engineer
CISCO
09.2010 - 12.2012
MBA in (Finance and Marketing) -
B.Com -
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