Nyna Flowers
Florissant,MO
Summary
Accomplished, growth-minded, and transformational leader with 5 years of leadership experience and 14 years overall of industry experience. An agile learner and difference maker excelling and promoted in all roles across three divisions - Service, Compliance, and Operations. Adept in associate development and process optimization, significantly reducing processing times by 60% and cultivating diverse talent to secure a successful future for Edward Jones. Experienced at leading various projects, including regulatory efforts. Service, compliance, and operational experience equips affords a unique perspective to make effective decisions and deliver the right outcomes while practicing emotionally intelligent and human-centered leadership.
Overview
14
14
years of professional experience
Work History
Sr. Team Leader, Retirement Oversight
Edward Jones
2022.07 - Current
- Led and supported senior project associates through firm-level, regulatory efforts including state tax withholding updates, DOL and various SECURE 2.0 work streams.
- Assessed capacity needs of team and decreased FTE with continued timely support of clients and branch teams; maintained green status on OpEx Radar.
- Empowered associates to identify process improvement needs leading to a 10% reduction in SalesForce cases year over year
- Created and led strategy for future state department restructure
Team Leader, Power of Attorney
Edward Jones
2021.01 - 2022.07
- Instituted new Power of Attorney (POA) team by assessing talent, determining skill-sets needed, and establishing goals and objectives.
- Identified and implemented several process improvement opportunities which resulted in a 60% and 30% reduction in processing times for Power of Attorney agreements and POA Summary forms respectively.
- Developed emerging leader for team leadership; associate accepted into LDA program and currently a team leader in Operations.
- Promoted to Sr. Team Leader
Team Leader, Account Opening and Maintenance
Edward Jones
2019.03 - 2021.01
- Collaborated with Legal, Service, and Compliance to successfully lead cross-divisional effort between Operations and Compliance to create new POA team of 11 associates and transition related work.
- Co-created with leaders and associates across department to set new goals and refreshed objectives for established team to foster consistency and transparency, thus increasing associate performance.
Compliance Officer/II, POA Review, Supervision
Edward Jones
2016.09 - 2019.03
- Reviewed POA and Trust agreements to determine fiduciary authority
- Supervised branch electronic communications to ensure adherence to FINRA communication with public mandates
- Educated branch teams on FINRA Rule 3210, advertising, correspondence, speaking engagements, email and Green River laws
- Mobilized and led team of officers to identify process improvement ideas to promote branch efficiency and contact reduction
- Promoted to Compliance Officer II
Retirement Specialist/Sr., Retirement Service
Edward Jones
2010.09 - 2016.09
- Provided education and first contact resolution to branch teams on various Retirement topics including Fees, Beneficiaries, Contributions, and RMDs
- Analyzed, triaged, and resolved complex escalations related to client fee billing and incoming payments
- Mentored, coached, trained new associates
- Performed accuracy reviews and provided feedback
- Designed training material for Fees team
- Identified department development opportunity which led to the creation of development speaker series with over 90% participation and fulfillment of department SFA action item
- Promoted to Sr. Retirement Specialist
Education
Some College (No Degree) - General Studies
Southeast Missouri State University
Cape Girardeau, MOSome College (No Degree) - General Studies
Saint Louis Community College
St. Louis, MOBachelor of Arts - Organizational Leadership
University of Arizona Global Campus
Chandler, AZ10.2026
Skills
Process Improvement
Problem Solving
Leadership Development
Critical Thinking
Decision Making
Motivational Skills
Team Development
Influencing skills
Client Focus
Coaching and Mentoring
Additional Information
Licenses:
Series 7,66,9,10, and 24
Timeline
Sr. Team Leader, Retirement Oversight
Edward Jones
2022.07 - Current
Team Leader, Power of Attorney
Edward Jones
2021.01 - 2022.07
Team Leader, Account Opening and Maintenance
Edward Jones
2019.03 - 2021.01
Compliance Officer/II, POA Review, Supervision
Edward Jones
2016.09 - 2019.03
Retirement Specialist/Sr., Retirement Service
Edward Jones
2010.09 - 2016.09
Some College (No Degree) - General Studies
Southeast Missouri State University
Some College (No Degree) - General Studies
Saint Louis Community College
Bachelor of Arts - Organizational Leadership
University of Arizona Global Campus
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