Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Nyna Mund

Naples,FL

Summary

Enthusiastic Proofreader eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. High level of understanding of Client Relations and training in English and Hospitality. Previously, Nyna worked as a Guest Experience Expert for The Ritz-Carlton Golf Resort. Outside of the front desk department, tasks included directing cars and retrieving keys for Valet, delivering items to guest rooms for Guest Services, supervising and entertaining children for Child Care, and managing the gym for Recreation.

Overview

11
11
years of professional experience

Work History

Proofreader

Freelancer
Naples, FL
08.2013 - Current
  • Communicates closely with an average of 5 college students per week to revise their documents (essays, PowerPoints, etc.) for no charge.
  • Performs revisions on assignments in spelling, punctuation, grammar, and other typographical errors through self-knowledge and Grammarly.
  • Utilizes MLA and APA Guidelines and other instructions provided through assignments and syllabi.

Guest Experience Expert (Front Desk Agent)

The Ritz-Carlton Golf Resort
Naples, FL
11.2021 - 02.2022
  • Established first-class service and enrolled a daily average of 20 guests in Marriott Bonvoy Rewards;
  • Upgraded guests’ views and room sizes and answered calls; and
  • Filled in shifts for other departments, including childcare, recreation, and housekeeping.

Team Member

Planet Fitness
Naples, FL
02.2020 - 04.2020
  • Checked in members, answered phone calls, and sanitized stations;
  • Increased member enrollment while providing 2-3 weekly tours; and
  • Helped members navigate recreational areas, including massage and tanning sections.

Development Assistant

Mega Development LLC
Saddle Brook, NJ
02.2019 - 08.2019
  • Engaged with a daily average of 25 potential clientele;
  • Built and maintained productive relationships with all levels of team members while proofreading contracts and PowerPoints; and
  • Attended 4 meetings per week on average while recording notes.

Front Desk Agent

La Quinta Inn & Suites
Fairfield, NJ
06.2018 - 04.2019
  • Increased guest retention by 18% and enrolled a daily average of 40 guests in La Quinta Rewards;
  • Trained 8 new front desk agents; and
  • Filled in for other departments, including night auditing, housekeeping, and breakfast attending.

Education

General Law

Ave Maria School of Law
Naples, FL

Hospitality Administration And Management

Fairleigh Dickinson University

Hospitality Administration And Management

University of Massachusetts
Amherst, MA

Business

University of San Francisco
San Francisco, CA

Bachelor of Science - Hotel, Restaurant, and Tourism Management

Fairleigh Dickinson University
Madison, NJ
05.2018

Skills

  • Proficient in Microsoft Word and Powerpoint
  • Advanced in Microsoft Excel
  • Proficient in Google Docs and Slides
  • Advanced in LexisNexis and Westlaw Edge
  • Proficient in English (spoken and written)

Volunteer Work

Occasionally cleans up beaches and streets while providing voluntary proofreading service. Throughout undergraduate and graduate studies, volunteer work included guiding senior citizens at their local Special Olympics, running to support the end of domestic violence, serving food at soup kitchens, cleaning horse stables, and collecting food donations.

Timeline

Guest Experience Expert (Front Desk Agent)

The Ritz-Carlton Golf Resort
11.2021 - 02.2022

Team Member

Planet Fitness
02.2020 - 04.2020

Development Assistant

Mega Development LLC
02.2019 - 08.2019

Front Desk Agent

La Quinta Inn & Suites
06.2018 - 04.2019

Proofreader

Freelancer
08.2013 - Current

General Law

Ave Maria School of Law

Hospitality Administration And Management

Fairleigh Dickinson University

Hospitality Administration And Management

University of Massachusetts

Business

University of San Francisco

Bachelor of Science - Hotel, Restaurant, and Tourism Management

Fairleigh Dickinson University
Nyna Mund