Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nyna Vang

Shakopee,MN

Summary

  • Dynamic and adaptable professional with extensive experience in customer service at Mystic Lake Casino. Proven ability to enhance guest satisfaction through effective communication and team collaboration. Skilled in multitasking and maintaining a clean, organized environment, contributing to improved operational efficiency and a welcoming atmosphere for patrons.
  • Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
  • Professional service worker with experience in fast-paced hospitality environments. Skilled in maintaining cleanliness, supporting waitstaff, and ensuring timely table turnover. Strong team player with focus on efficient service and adaptability to changing needs. Reliable, organized, and committed to delivering quality results for exceptional guest experience.
  • Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
  • Hospitality professional with proven ability to enhance dining experiences through efficient table maintenance and support to waitstaff. Known for adaptability and reliability in high-paced environments, contributing to cohesive team dynamic. Brings strong organizational skills and customer-focused approach to ensure guest satisfaction.

Overview

3
3
years of professional experience

Work History

Host /Busser

Mystic Lake Casino
04.2024 - 04.2025
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Answered customer questions about hours, seating, and menu information.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Seated patrons based on guest preferences and seating availability.
  • Opened and closed seating sections according to volume of guests.

Cashier / Crew Member

Chipotle
03.2022 - 03.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked front counter, drive-thru and other areas.
  • Welcomed customers and helped determine their needs.
  • Took orders, prepared meals, and collected payments.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked well with teammates and accepted coaching from management team.
  • Built relationships with customers to encourage repeat business.
  • Collaborated with team members to complete orders.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Assisted other team members to achieve goals.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Stocked shelves to organize aisles in assigned department.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Enhanced shopping experience, provided product information and location assistance.
  • Reduced processing errors by meticulously following transaction procedures.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Restocked and organized merchandise in front lanes.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Operated cash register to record transactions accurately and efficiently.

Education

Shakopee High School
Shakopee, MN

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Adaptable to change
  • Verbal and written communication
  • Customer engagement
  • Greeting guests
  • Table bussing
  • Guest seating
  • Seating coordination

Languages

English

Timeline

Host /Busser

Mystic Lake Casino
04.2024 - 04.2025

Cashier / Crew Member

Chipotle
03.2022 - 03.2024

Shakopee High School

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Nyna Vang