Nyneshia Williams
Hampton,GA
Summary
Healthcare Coordinator with proven skills that exemplify extraordinary care, customer service to patients and stakeholders. Coordinates referrals, facilitates care and discharge of patients with a host of other exceptional skills. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, team player, ability to multi-task, superb understanding of medical terminology, EMS systems and performance metrics. Recognized for staff development leading to high performing team goals.
Overview
15
15
years of professional experience
Work History
Referral Coordinator
Vanderbilt Medical Center Department of Referral Management
08.2022 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
- Communicated with patients, ensuring that medical information was kept private.
- Assisted with discharge planning coordination and post-acute care referrals.
Associate Customer Specialist & Coordinator
Vanderbilt Medical Center
02.2018 - 08.2022
- We optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized, and input information into a digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- We generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented strategies to optimize digital marketing campaigns.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Created and managed project plans, timelines, and budgets.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes using Jira
- Assisted over 12,000 staff to navigate a software system called Vandyworks used for scheduling shifts, shift trade, supervisor management, and PTO
- 1:1 training of software with staff and leadership on new updates to better enhance the functionality of system performance
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives using testing environments such as UAT and PROD
- Provided daily on-call support for staff and rotated 24-hour calls with colleagues
- Used ticketing system to track helpdesk tickets, resolve users' issues, escalate to higher technical support if needed, or close out tickets when resolution was resolved
- Communicated with staff and employees via email, teams, phone, or chat support
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires to the department.
- Provided all training of new hires and maintained team lead support after 4 week training period concluded
- Work to resolve conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
Sr. Administrative Assistant
Vanderbilt Medical Center
02.2016 - 02.2018
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Coordinated seamless onboarding experiences for new hires to ensure they were properly equipped with the necessary tools to succeed in their roles from day one.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Managed electronic records database and handled all file requests.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Office Assistant IV
Vanderbilt Medical Center Department of Neurology
08.2009 - 08.2011
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Acted as a liaison between departments to facilitate the flow of information leading to improved interdepartmental collaboration.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Purchased and maintained office supplies.
Central Appointment Scheduler
Vanderbilt Medical Center Department of Otolaryngology
08.2009 - 08.2011
- Streamlined Otolaryngology appointment bookings, enhancing physician productivity and patient care
- Managed complex radiology scheduling, accelerating diagnostic timelines
- Implemented an innovative system for referral authorizations, boosting department efficiency
- Ensured accurate patient info and insurance verification, reducing errors and streamlining billing
- Facilitated crucial communication between patients and physicians, aiding in superior healthcare delivery
- Introduced an efficient system for referral authorizations, significantly boosting department productivity
- Optimized department workflow, reducing patient wait times and improving service quality
- Pioneered a digital tracking system for patient records, enhancing data accuracy and access.
Education
Associates Degree - COTA
Nashville State Community College
Nashville, TN05.2005
Diploma -
Nashville School of The Arts
Nashville, TN05.2002
Skills
- Multi-line phone proficiency
- Medical terminology knowledge
- Healthcare Systems Understanding
- HIPAA Regulations
- Epic Systems
- Critical Thinking
- Electronic Medical Record Software
Timeline
Referral Coordinator
Vanderbilt Medical Center Department of Referral Management
08.2022 - Current
Associate Customer Specialist & Coordinator
Vanderbilt Medical Center
02.2018 - 08.2022
Sr. Administrative Assistant
Vanderbilt Medical Center
02.2016 - 02.2018
Office Assistant IV
Vanderbilt Medical Center Department of Neurology
08.2009 - 08.2011
Central Appointment Scheduler
Vanderbilt Medical Center Department of Otolaryngology
08.2009 - 08.2011
Associates Degree - COTA
Nashville State Community College
Diploma -
Nashville School of The Arts
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