Summary
Overview
Work History
Education
Skills
Timeline
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Natasha Johnson

Rancho Cucamonga,CA

Summary

I am a qualified and experienced Clerical Professional with 20 years experience. With great time management skills, I am organized, motivated and always a team player. Very well knowledgeable in my field. Looking for a company that offers opportunities to grow.

Overview

12
12
years of professional experience

Work History

Quality Control Analyst

TEKsystems (Remote)
Rancho Cucamonga, California
06.2023 - 10.2023
  • Apply critical thinking and problem solving to complete applicants files .
  • Ability to work independent in a remote environment , seeking and offering assistance when needed.
  • Effectively communicate identified compliance issues and corrective actions to analysts.
  • Prepared reports detailing overall project progress according to established timelines.
  • Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.

BENEFIT AUDITS/FACT FINDING

MAXIMUS
01.2022 - 01.2023
  • Review claims in great lengths for accuracy and facts
  • Sent out request for verifiable information via fax or mail
  • Documented important facts regarding claim and input confidential information into secure databases
  • Referred claim over to correct department once completed or needing further review
  • Reached out to employers for verifications.

CUSTOMER SERVICE REP

Scholastic Program
Rancho Cucamonga, CA
01.2020 - 01.2022
  • Explain products or services and answer customer questions
  • Maintain/updated customer records including contact, orders etc
  • Fulfilled customer orders and needs to ensure customer satisfaction
  • Managed large amounts of emails/and incoming calls.

SENIOR OFFICE TECHNICIAN

LAUSD
01.2015 - 01.2020

MEDICAL BILLER/OFFICE MANAGER

HEAL THE PAIN INC
01.2012 - 01.2015
  • Front desk reception, Filing, Faxing, signing visitors in/out and general office support
  • Processing FMLA, illness leaves and daily absences
  • Processing payroll for staff of 300.

Education

SECONDARY SCHOOL -

Chatsworth Senior Highschool

Skills

  • Payroll Processing
  • Invoicing and Billing
  • Data Entry and 10 Key
  • Customer Service
  • Problem-Solving
  • Computer Literacy
  • Office Management
  • Strong Communication/Strong People Skills

Timeline

Quality Control Analyst

TEKsystems (Remote)
06.2023 - 10.2023

BENEFIT AUDITS/FACT FINDING

MAXIMUS
01.2022 - 01.2023

CUSTOMER SERVICE REP

Scholastic Program
01.2020 - 01.2022

SENIOR OFFICE TECHNICIAN

LAUSD
01.2015 - 01.2020

MEDICAL BILLER/OFFICE MANAGER

HEAL THE PAIN INC
01.2012 - 01.2015

SECONDARY SCHOOL -

Chatsworth Senior Highschool

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Natasha Johnson