Nynree Williams
Charlotte,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Specialty Sales Team Lead
Target
05.2022 - Current
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Worked 6 different stations to provide optimal coverage and meet production goals.
- Served as role model for team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
General Merchandise Team Lead
Target
02.2022 - 05.2022
- Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Served as role model for team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached 6 team members in techniques necessary to complete job tasks.
Small Format Team Lead
Target
03.2020 - 02.2022
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Coached team members in techniques necessary to complete job tasks.
- Worked 2 different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Small Format Team Member
Target
09.2016 - 03.2020
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying 2 areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Store Manager
Avenue Stores
04.2005 - 09.2019
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies. Resulted in less than 1% shrink.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- 2009 Summit winner, ranked #38 in company.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw various stores within my 14.5 years
- Set effective store schedules based on forecast customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Assistant Manager
Party City
01.2005 - 04.2005
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork by encouraging collaboration among 10 staff members on various projects and tasks .
Customer Service Manager
Old Navy
06.2004 - 01.2005
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Operation Manager
Old Navy
05.2003 - 06.2004
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Merchandise Manager
Old Navy
05.2002 - 05.2003
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
- Optimized stock levels by replenishment system, reducing stock outs and overstock situations.
- Interacted with customers to obtain feedback and drive satisfaction.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Front End Supervisor
Old Navy
06.2000 - 05.2002
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Maintained clean and organized front-end area to ensure pleasant shopping experience for customers.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
Sales Associate
Old Navy
01.1998 - 06.2000
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
High School Diploma -
Harry S Truman High School
Bronx, NY06.1995
Skills
- Promotional planning
- Retail display setup
- Inventory Control
- Team building
- Multitasking Abilities
- Goal Setting
Timeline
Specialty Sales Team Lead
Target
05.2022 - Current
General Merchandise Team Lead
Target
02.2022 - 05.2022
Small Format Team Lead
Target
03.2020 - 02.2022
Small Format Team Member
Target
09.2016 - 03.2020
Store Manager
Avenue Stores
04.2005 - 09.2019
Assistant Manager
Party City
01.2005 - 04.2005
Customer Service Manager
Old Navy
06.2004 - 01.2005
Operation Manager
Old Navy
05.2003 - 06.2004
Merchandise Manager
Old Navy
05.2002 - 05.2003
Front End Supervisor
Old Navy
06.2000 - 05.2002
Sales Associate
Old Navy
01.1998 - 06.2000
High School Diploma -
Harry S Truman High School
Similar Profiles
Brayden PohlkampBrayden Pohlkamp
Food Service Expert at TargetFood Service Expert at Target
Adam WardAdam Ward
Closing Team Lead at TargetClosing Team Lead at Target
Artanyia GauthierArtanyia Gauthier
Human Resources Executive Team Leader at TargetHuman Resources Executive Team Leader at Target