Nynwelle Joseph

Wilmington,DE

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

years of professional experience

CIGNA- Evernorth

09.2010 - Current

Work with various internet service providers to facilitate the installation, disconnection, and/or transfer of company paid internet service for our colleagues.
Provide second level support to CSC frontline and Cigna employees
Able to work cases quickly and efficiently to ensure all csc metrics are met.
Support all W@H projects as assigned
Work independently to resolve issues, and coordinate resources from multiple teams to accomplish tasks
Administer CyberArk, CEPP, CVW, ESI, TACACS+ and JV portal soft/ hard token access
Run daily report for provisioning team in excel
Assist with billing issues relative to company paid internet service
Provision OKTA access

Aramark

05.2008 - 10.2010

Recognized escalation needs and connected customers with advanced support staff.
Provide first and second level support to Aramark tower and field employees
Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
Troubleshooting various issues [i.e. network/wireless connectivity, password resets, outlook and Aramark proprietary application issues]
85% first call resolution rate
Utilize all call resolutions, flagging those resolutions that will be included in the Knowledge base (Scripts)
Problem solving through LANDesk Management, Secure Remote, Webex and PC Anywhere for software and hardware issues

New Jersey City University

Jersey City, NJ

CIGNA- Evernorth

09.2010 - Current

Aramark

05.2008 - 10.2010

New Jersey City University