Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nyoka Carty

Paterson,NJ

Summary

Experienced professional seeking a challenging role in a dynamic, growth-oriented organization. Passionate about leveraging expertise to drive positive outcomes and achieve professional growth. Committed to continuous learning and adapting to new challenges in a fast-paced environment. Dedicated to making a meaningful impact and adding value to the team.

Overview

12
12
years of professional experience

Work History

Home Health Aide

Affordable Elderly Care
10.2023 - 05.2025
  • Provided compassionate personal care and support to elderly clients
  • Assisted with daily living activities including bathing, grooming and mobility
  • Monitored and administered medications according to care plans
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Customer Service Representative

Toyota Motor Sales Ltd
01.2018 - 08.2023
  • Handled 60+ inbound calls daily
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Processed lease payments via credit/debit card efficiently

Customer Service Representative

Sutherland Global Services
03.2013 - 12.2017
  • Handled 60+ inbound calls daily
  • Consistently met or exceeded call quality, resolution time and customer service satisfaction goals
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School -

Edith Dalton-James High School
01.2006

Skills

  • Excellent communication & Interpersonal Skills
  • Collaborative team member
  • Dependable
  • Meticulous attention to detail
  • Effective multitasking
  • Effective time management

Languages

English
Full Professional

Timeline

Home Health Aide

Affordable Elderly Care
10.2023 - 05.2025

Customer Service Representative

Toyota Motor Sales Ltd
01.2018 - 08.2023

Customer Service Representative

Sutherland Global Services
03.2013 - 12.2017

High School -

Edith Dalton-James High School

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