Nyoka Cresap
Crystal Lake,IL
Summary
I am a motivated professional capable of building productive relationships, resolving complex issues, and customer loyalty. I bring 30 years of background in maintaining customer satisfaction and contributing to company success with dedication with a self-driven set.
Overview
26
26
years of professional experience
Work History
Office Manager
Bridgewater General Contracting Inc
Elgin, Il
09.2022 - 09.2023
- Resolved financial discrepancies and customer billing issues with timely attention.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Interacted with customers by phone, email, or in-person to provide information.
- Generated AIA Contracts, change orders, and sworn statements.
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing, purchase orders and payment processing operations.
Customer Service Cashier
Floor & Decor
Algonquin, IL
07.2022 - 12.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Mother
Stay at home
Crystal Lake, IL
04.2010 - 07.2022
- Networking with other stay at home parents and coworkers
- Maintained connections thru social media and other platforms to keep up with the growing economy
Office Assistant
AmeriTemp
Johnsburg, IL
01.2020 - 03.2020
- Job ended due to Covid
- Responded to inquiries from callers seeking information.
- Completed clerical tasks such as filing, copying and distributing mail.
- Delivered clerical support by handling range of routine and special requirements.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Account Manager
Home Warranty of America
Buffalo Grove, IL
11.2007 - 04.2010
- Effectively managed a high-volume of inbound and outbound customer calls
- Reduced and controlled expenses by negotiating invoices and contract review
- Provided support to the vendors and subcontractors
Construction Manager
Lennar Homes
Hoffman Estates, IL
08.2005 - 01.2007
- Scheduled all contractors and material deliveries
- Coordinated and enforced scope of work for subcontractors and vendors
- Kept site compliant with OSHA, federal, state, and local regulations to prevent unnecessary delays
- Avoided construction delays by efficiently following through with all site inspections
Assistant Construction Manager
Concord Homes
Palatine, IL
12.1999 - 08.2005
- Set and revised production schedules to meet changing demands
- Organized and optimized daily operations in trim production with consistent on-time delivery
- Handled all issues with relative ease by implementing best practices and applying critical thinking skills to find the best solutions
- Set and revised production schedules to meet changing demands
Warranty Service Manager
Concord Homes
Palatine, IL
11.1997 - 12.1999
- Scheduled and monitored the daily activities of scheduled in home warranty service repairs
- Promptly responded to requests from customers
- Provided detailed monthly departmental reports and updated to senior management
Education
GED -
Woodstock High School
Woodstock, IL1990
Skills
- Project Management
- Schedule Coordination
- Time Management
- Critical Thinking
- Attention to Detail
- Multitasking Abilities
- Teambuilding
- Problem Solving
- Communication/Conflict Resolution
- Active listening
Additional Information
https://www.linkedin.com/in/nyokatownsendcresap/
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
Bridgewater General Contracting Inc
09.2022 - 09.2023
Customer Service Cashier
Floor & Decor
07.2022 - 12.2022
Office Assistant
AmeriTemp
01.2020 - 03.2020
Mother
Stay at home
04.2010 - 07.2022
Account Manager
Home Warranty of America
11.2007 - 04.2010
Construction Manager
Lennar Homes
08.2005 - 01.2007
Assistant Construction Manager
Concord Homes
12.1999 - 08.2005
Warranty Service Manager
Concord Homes
11.1997 - 12.1999
GED -
Woodstock High School
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