Nyoka Toler
Philadelphia,PA
Summary
Business Operations Executive offering over 17 years of history leading strategic and tactical business initiatives. Proven expertise in large-scale business transformation and change management to consistently exceed company objectives. Offering effective communication, team building and coaching skills with commitment to building a professional culture rooted in trust and mutual respect.
Overview
17
17
years of professional experience
Work History
Senior Director, Global Delivery
Phenom People
01.2019 - Current
- Assist with design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Drive strategic improvements to enhance operational and organizational efficiencies.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Lead service deliveries for new customer implementations and product upsells for existing clients with annual revenue in excess of 18mil.
- Develop organizational processes to streamline delivery inputs, creating improvements in customer experience outcomes
Senior System Administrator
Allied Universal Services
03.2015 - 01.2019
- Standardized job tasks and trained talent acquisition team members on industry best practices and standards.
- Adopted cost-effective, useful solutions to implement into current systems.
- Planned and implemented upgrades to system hardware and software.
- Researched and recommended new technologies and strategies for improving system performance and reducing drop off by 40%.
- Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
- Cultivated professional working relationships with internal personnel, vendors and suppliers.
- Assessed business requirements and recommended technical products and solutions to meet needs.
- Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
Education
Professional Certification - HR Operational Management
Villanova University
Villanova, PA2015
MBA - HR Management
University of Phoenix
Phoenix, AZ2011
Bachelor of Arts - Political Science
SUNY Buffalo State
Buffalo, NY2004
Skills
- Team Building and Motivation
- Collaborative & Thoughtful Leadership
- Executive Communication
- Saas talent platforms
- Senior project management and planning
- Process Planning & Improvement
- Operational Audit and Reporting
- Technical Solution Consultant
- Core Values Management
- Staff Development
- Budgeting
Timeline
Senior Director, Global Delivery
Phenom People
01.2019 - Current
Senior System Administrator
Allied Universal Services
03.2015 - 01.2019
Professional Certification - HR Operational Management
Villanova University
MBA - HR Management
University of Phoenix
Bachelor of Arts - Political Science
SUNY Buffalo State
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