Nyokia Nichol
Manhattan
Summary
Hardworking professional with 13+ years of experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. I am currently seeking new opportunities for growth as I pursue my career and achieve my goals.
Overview
12
12
years of professional experience
Work History
Secretary 3 A
New York City Housing Authority
04.2023 - Current
- Ensure timely and accurate submission of various reports as needed
- Process resident slips for rent, lost key
- Managed department schedule by maintaining calendars for department personnel and arranging meetings or travel.
- Demonstrated proficiency in Microsoft Office Suite, including Word, Excel and Outlook.
- Answered telephones to give information to callers, take messages, or transfer calls.
- Maintained timekeeping information and submitted and processed payroll report in Kronos.
- Assist residents with paper work to complete annuals.
Medical Receptionist/ Remote Office Manager
Integrated Medical Referrals
10.2019 - Current
- Organize and alter physician care schedule’s according to daily patient volume
- Collaborate with non-clinical office staff on the organization and storage of patient records in accordance with HIPPA laws and regulations
- Facilitate the acquisition of clinical and clerical office needs without exceeding the predetermined office budget
- Assist current office staff members with the onboarding of new staff members (clinical and non-clinical)
- Resolved customer inquiries and complaints with timeliness and professionalism
- Delivered quality customer service to staff and customers
- Fostered relationships with vendors to expedite reports on time
House Manger
Lutheran Social Services
04.2015 - 10.2019
- Facilitated the education and implementation of new policies and protocols for health and safety practices to all building staff
- Reviewed logbook activity, and employee generated incident reports to create a framework to lower incident frequency
- Generated and revised employee schedules to fit weekly business needs
- Corresponded with the tenant services department on the implementation and regulation of tenant code of conduct
- Collaborated on the implementation of employee “Vertical” schedule to ensure tenant, visitor, and employee safety
Security Guard
CAMBA, House Women Shelter
09.2013 - 04.2015
- Secured the building and all tenants, staff members and visitors
- Maintained access control and traffic inside facilities
- Detected and/or prevent fires, vandalism, theft, or infractions of the rules
- Maintained assigned posts throughout the facility until properly relieved
- Provided directions to visitors when requested
Education
Associates - Community Health, Science of Health
Borough of Manhattan Community College
High School Diploma - undefined
Eagles Landing High School
Skills
- Clerical Support
- Scheduling
- Written Communication
- Microsoft Office
- Strategic Planning
- Documentation
- Team Bonding
- Staff Training
- Handling Complaints
- Excellent Multitasking Abilities
Timeline
Secretary 3 A
New York City Housing Authority
04.2023 - Current
Medical Receptionist/ Remote Office Manager
Integrated Medical Referrals
10.2019 - Current
House Manger
Lutheran Social Services
04.2015 - 10.2019
Security Guard
CAMBA, House Women Shelter
09.2013 - 04.2015
High School Diploma - undefined
Eagles Landing High School
Associates - Community Health, Science of Health
Borough of Manhattan Community College
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