Nyokia Oglesby
Hampton,GA
Summary
Results-driven professional with experience in customer service and data entry. Known for efficiently managing high call volumes and collaborating with teams to enhance operational processes. Committed to delivering exceptional support and improving customer loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Ultrasound Technician Intern
Gauld Vein and Vascular
Atlanta Ga
01.2026 - Current
- Performed diagnostic ultrasound examinations on patients, ensuring adherence to safety protocols and standards.
- Collaborated with physicians to develop tailored imaging plans based on patient needs and medical history.
- Educated patients on procedures, alleviating concerns and ensuring comfort during ultrasound examinations.
Call Center Representative
Modivcare
Atlanta Ga
01.2023 - Current
- Managed inbound and outbound calls to address client inquiries and resolve issues.
- Provided exceptional customer service by actively listening and tailoring solutions to individual needs.
- Trained new representatives on company policies, procedures, and effective communication techniques.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Ultrasound Technologist Intern
Piedmont Newnan Hospital
Newnan, GA
10.2025 - 12.2025
- Collaborated with healthcare professionals to interpret imaging results and develop patient care plans.
- Maintained detailed records of ultrasound procedures, adhering to regulatory standards and documentation requirements.
Ultrasound Technologist Intern
Atlanta Prenatal Clinic
Atlanta Ga
10.2025 - 12.2025
- Conducted comprehensive ultrasound examinations to assess fetal development and maternal health.
- Collaborated with healthcare professionals to interpret imaging results and develop patient care plans.
- Implemented quality control protocols to ensure accuracy and reliability of ultrasound imaging.
Dental Assistant
Marable Dental Center
Macon Ga
05.2021 - 11.2023
- Assisted in dental procedures, ensuring patient comfort and safety throughout treatments.
- Prepared examination rooms by sterilizing instruments and organizing supplies efficiently.
- Educated patients on post-operative care and overall oral hygiene practices.
- Collaborated with dentists to develop treatment plans tailored to individual patient needs.
Server
Cracker Barrell
Macon, GA
01.2018 - 06.2020
- Delivered exceptional customer service in high-pressure dining environments.
- Accurately processed orders and managed payments using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely and accurate meal delivery.
- Trained new servers on menu knowledge and customer engagement techniques.
Server
Red Lobster Restaurant
Macon Ga
03.2016 - 10.2017
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained and mentored new servers on menu knowledge and service standards.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
Education
Current Certificate -
Institute of Medical Ultrasound
Atlanta GaHigh School Diploma -
Jones County High School
Gray, GASkills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Vital signs monitoring
- Patient care
- Time management
- HIPAA compliance
- Compassion and empathy
- Teamwork and communication
Certification
CPR certified
Timeline
Ultrasound Technician Intern
Gauld Vein and Vascular
01.2026 - Current
Ultrasound Technologist Intern
Piedmont Newnan Hospital
10.2025 - 12.2025
Ultrasound Technologist Intern
Atlanta Prenatal Clinic
10.2025 - 12.2025
Call Center Representative
Modivcare
01.2023 - Current
Dental Assistant
Marable Dental Center
05.2021 - 11.2023
Server
Cracker Barrell
01.2018 - 06.2020
Server
Red Lobster Restaurant
03.2016 - 10.2017
Current Certificate -
Institute of Medical Ultrasound
High School Diploma -
Jones County High School