NYOMBIA SMITH
Rochester,MN
Summary
Committed professional with proven success in improving operations and solving problems. Ability to analyze complex situations, identify root causes and implement targeted strategies that result in tangible improvements. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Global Security Operations & Communications Dispatcher
Mayo Clinic
06.2022 - Current
- Interface between Allied Health Staff, Physicians, Patients, and Visitors through dispatching Campus.
- Security to routine and emergency calls for service and medical staff. Operates and monitors security technologies: Video management, access control, panic/duress, infant protection, and two-way radio communications. Coordinates over 100 emergent and non-emergent requests via radio, telephone, and email communication for Mayo. Gathers and collects open-source caller information, records officer duties and activities via case/incident management systems i.e. Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Clinic Enterprise both domestically and internationally
- Gentec, Resolver
- Notifies appropriate leadership of critical alarms or incidents on 24-hour basis.
Child Welfare Monitor
Family Service Rochester
04.2022 - 10.2022
- Provided supervision for child and family welfare services required by community.
- Range of voluntary and involuntary, preventative, protective, supportive and rehabilitative services for adults, children, and families to maintain and enhance their quality of life. Managed 2-6 children/day; Took detail orientated notes during parental visits focused on conversation and observable behavioral patters between parent and child/children.
- Established and maintained safe, nurturing environment for children to learn and grow. Facilitated positive interactions between children, providing guidance and support as needed
- Established parental eligibility through frequent meetings and reviewing information. Participated in community events to promote services and engage with public.
Event Planner/Peer Health Educator
Gustavus Adolphus College- GustieWELL Center
09.2019 - 05.2021
- Collaboratively work with team to create programs and events that expanded to Gustavus Student body and local communities.
- Advocated for general well-being of over 2,000 students by educating them on health behaviors, and health promotions through person to person interactions and referred them to appropriate resources.
- Worked closely with team for pre- and post event coordination through researching team program efforts, goals and outcomes. Including brainstorming ideas, problem-solving, design, room reservations, catering, material orders, flyer/brochure print-outs and post event survey documentation. Coordinated schedules and timelines for events. Managed event logistics and operations.
Receptionist
Gustavus Adolphus College
10.2020 - 05.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, updated student records and communicated with over 30 students per day. Handled incoming and outgoing telephone calls, enhancing verbal and listening communication skills. Performed administrative and clerical tasks, enhancing attention to detail for organization and planning. Answered phone promptly and directed incoming calls to correct offices.
- Successfully managed information using Trello including sign-in, student records, orders, and survey data.
Sales/Fundraiser
Gustavus Adolphus College
02.2021 - 04.2021
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
- Gained excellent up selling and communication skills to establish and enhance sponsor base.
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
- Boosted team success by working well with all members to perform appropriate tasks. Answered average of 200 calls per day and established strong connection between Gustavus and alumni by having genuine conversations.
- Strong skills in developing outreach strategies and activity plans.
Cashier
Dairy Queen
06.2018 - 08.2020
- Greeted customers entering store and responded promptly to customer needs. Gained recognition for providing efficient service and high degree of accuracy.
- Helped management solve customer concerns with proactive approach based on retail knowledge. Built relationships with customers to encourage repeat business and also engaged customers in order to build connections using positive, upbeat attitude. Managed customer complaints in professional and courteous manner, ensuring high level of customer service.
- Stayed on top of policy changes and promotions to better serve customers with current information. Obtained thorough knowledge of products sold to assist customers in purchasing items. Lifted up to 40 lbs in store products
Dispatcher/Campus Safety
Gustavus Adolphus College
09.2017 - 03.2020
- Directly managed all incoming calls to University.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Remained calm in very high-pressure situations and kept callers on line until Campus Security or law enforcement arrived on scene.
- Relayed over 50 work orders and messages from supervisors and work crews using cellular and radio networks. Scheduled and dispatched workers and service crews to handle service and repair needs. Advised field crews about issues such as traffic problems, weather conditions and other hazards.
- Conferred with customer and team supervisors to address and resolve service needs.
Education
Bachelor of Arts - Environmental Studies/Life Science
Gustavus Adolphus College
Saint Peter, MN05.2021
Minor - Peace, Justice & Conflict Studies
Gustavus Adolphus College
Saint Peter, MN05.2021
Skills
- Customer Service, Communication, Interpersonal Skills, Active Listening, Conflict Management
- Ability to Work in Team Environments, Leadership Skills, Effective Time Management
- Health Education, Mentoring
- Data Collection/Organization
- Plan Strategizing, Problem Solving, Setting Goals, Adaptability
- Operating Systems; GIS/ArcGIS, Microsoft Excel, Word, OneDrive, PowerPoint, Outlook, Teams, Resolver, EPIC, Lenel, HUGS, All Guard, Trello
Certification
NASPA- Certified Educator
Sep 2018 — Present
Accomplishments
- PCDEI
- Diversity Edu: Personal Skills for a Diverse Campus
- AVADE
- SIRA
- Bronze Mayo Quality Fellow
- Verbal Judo
Languages
English
Spanish
Timeline
Global Security Operations & Communications Dispatcher
Mayo Clinic
06.2022 - Current
Child Welfare Monitor
Family Service Rochester
04.2022 - 10.2022
Sales/Fundraiser
Gustavus Adolphus College
02.2021 - 04.2021
Receptionist
Gustavus Adolphus College
10.2020 - 05.2021
Event Planner/Peer Health Educator
Gustavus Adolphus College- GustieWELL Center
09.2019 - 05.2021
Cashier
Dairy Queen
06.2018 - 08.2020
Dispatcher/Campus Safety
Gustavus Adolphus College
09.2017 - 03.2020
Bachelor of Arts - Environmental Studies/Life Science
Gustavus Adolphus College
Minor - Peace, Justice & Conflict Studies
Gustavus Adolphus College
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