Nyomi Deltuva
Georgetown
Summary
Dynamic and results-oriented professional with extensive experience at Vitalogy Skincare, adept in medical records management and delivering exceptional customer service. Excelled in teamwork and documentation, significantly improving client satisfaction and compliance. Proven ability to manage time efficiently, with a keen attention to detail, ensuring high-quality outcomes in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Practice Support Coordinator
Vitalogy Skincare
12.2023 - Current
- Collaborated with other team members and insurances to compile patient medical records.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Worked with other departmental staff to answer questions and resolve problems.
- Improved client satisfaction by efficiently addressing and resolving support issues.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Personal Shopper
HEB Grocery Store
09.2022 - 02.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Education
GED -
Anmol Technologies
Round Rock, TX11.2023
Skills
- Medical records
- Appointment scheduling
- Teamwork
- Documentation and recordkeeping
- Time management
- Attention to detail
- Team collaboration
- Inbound phone call handling
- Scheduling appointments
- Telephone etiquette
- Customer service
Timeline
Practice Support Coordinator
Vitalogy Skincare
12.2023 - Current
Personal Shopper
HEB Grocery Store
09.2022 - 02.2023
GED -
Anmol Technologies
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