Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nyona Dent

Clinton,MD

Summary

Dynamic Community Support Worker at GT Independence with a strong focus on individualized support and client advocacy. Proven ability to enhance client independence through behavioral support and family engagement. Skilled in developing trustful relationships and collaborating with healthcare professionals to deliver comprehensive care, ensuring a high quality of life for clients.

Community support professional with track record of fostering positive relationships and providing meaningful assistance to individuals in need. Skilled in developing personalized support plans and addressing unique challenges. Team-oriented, adaptable, and reliable with strong focus on achieving impactful results.

Experienced with providing compassionate assistance and support to community members. Utilizes effective communication and active listening to understand and address individual needs. Track record of successfully implementing tailored support plans and crisis intervention strategies.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Community Support Worker for the Aging

GT Independence
10.2018 - Current
  • Assisted clients with daily living activities to enhance independence and quality of life.
  • Supported implementation of individualized care plans tailored to specific client needs.
  • Developed positive relationships with clients to foster trust and open communication.
  • Collaborated with healthcare professionals to provide comprehensive support services.
  • Documented client progress and reported changes in behavior or condition to supervisors.
  • Participated in training sessions to improve skills and knowledge of community resources.
  • Engaged in recreational activities with clients to promote social interaction and engagement.
  • Maintained a safe and clean environment for clients through regular inspections and upkeep.
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.

Concierge

Capital Concierge Staffing
02.2015 - 10.2018
  • Delivered exceptional customer service, enhancing guest satisfaction through personalized experiences and local recommendations.
  • Oversaw scheduling of events and activities, optimizing resource allocation for maximum guest enjoyment.
  • Led initiatives to gather feedback from guests, using insights to drive continuous improvement in services offered.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Coordinated transportation and travel arrangements, ensuring seamless logistics for guests' itineraries.
  • Managed guest inquiries and resolved issues promptly, fostering positive relationships and repeat business.
  • Implemented concierge software systems to streamline service requests and improve operational efficiency.
  • Trained junior staff on best practices for guest engagement and service delivery standards.
  • Developed partnerships with local businesses to provide exclusive offers and enhance guest experiences.

Office Administrative Assistant

Planned Parenthood Of Maryland
06.2009 - 02.2015
  • Managed scheduling and calendar coordination for multiple executives to optimize time management.
  • Developed efficient filing systems and maintained electronic records for improved document retrieval.
  • Facilitated communication between departments to enhance collaboration and streamline operations.
  • Prepared comprehensive reports and presentations using advanced software tools for stakeholder review.
  • Assisted in onboarding new staff by coordinating training sessions and providing necessary resources.
  • Implemented process improvements that increased office productivity and reduced administrative errors.
  • Mentored junior administrative staff, fostering skill development and enhancing team performance.
  • Led special projects focused on office organization, contributing to a more efficient work environment.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

Hospitality Administration And Management

Prince George's Community College
Upper Marlboro, MD

Security Training

Briggs Security Training Center
Prince Georges, MD

Unarmed Security Guard Training

Best Security Training Center
District Of Columbia

High School Diploma -

Friendly High School
Prince Georges, MD
06-2000

Skills

  • Behavioral support
  • Disability awareness
  • Transportation assistance
  • Individualized support
  • Family engagement
  • Client advocacy

Certification

Maryland State Guard License

AED First Aid and CPR Certification

Timeline

Community Support Worker for the Aging

GT Independence
10.2018 - Current

Concierge

Capital Concierge Staffing
02.2015 - 10.2018

Office Administrative Assistant

Planned Parenthood Of Maryland
06.2009 - 02.2015

Hospitality Administration And Management

Prince George's Community College

Security Training

Briggs Security Training Center

Unarmed Security Guard Training

Best Security Training Center

High School Diploma -

Friendly High School

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