Nyona McClendon
Los Angeles,CA
Summary
Authorized to work in the US for any employer
Friendly and reliable Client Manager offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Punctual and honest with solid background in fast paced environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
High-energy employee offering over 4 years of customer service experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach.
Overview
4
4
years of professional experience
Work History
Client Manager/Shift Lead
SameDay Health
Hollywood, CA
09.2021 - Current
- Greet and check-in clients, offering assistance and answering questions as needed
- Ability to label samples and sample tubes quickly and accurately
- Ability to understand and use internal software efficiently
- Introduced retail products, wellness products and services to clients, suggested items or services, lended opinions and providing product information
- Processed payments via an iPhone or iPad at the check-in desk
- Maintained a professional attitude with sincerity and enthusiasm that reflects our store's commitment to our clients
- Staying current with promotional events and sales
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
Cashier/Customer Service
Burlington Stores
Inglewood, CA
10.2020 - 09.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
Cashier Cashier/Sales Associate
Ross Dress For Less
Inglewood, CA
12.2018 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
Education
AS - Criminal Justice
Los Angeles Southwest College
08.2017
High -
Crenshaw Senior High School
08.2014
Skills
- Ability To Multi Task
- Ability To Think On Feet And Make Decisions Quickly
- Ability To Upsell Products
- Ability To Work In A Fast Paced Environment
- Ability To Work Independently
- Attention To Detail
- Cash Handling
- Customer Service Skills
- Communication Skills
- Event Promotion
- Excellent Verbal And Written Communication Skills
- Fast Learner
- Management Skills
- Outgoing Personality
- Receptionist Skills
Timeline
Client Manager/Shift Lead
SameDay Health
09.2021 - Current
Cashier/Customer Service
Burlington Stores
10.2020 - 09.2021
Cashier Cashier/Sales Associate
Ross Dress For Less
12.2018 - 06.2019
AS - Criminal Justice
Los Angeles Southwest College
High -
Crenshaw Senior High School
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