Summary
Overview
Work History
Education
Skills
Timeline
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Nyosha Nichea Ruffin

Patient Access Specialist
Nashville,TN

Summary

Customer-oriented Patient Access Specialist with 10-year background in patient services. Strong focus on superb customer service delivery with sound knowledge of patient registration procedures. Exceptional telephone and in-person communication abilities. Types 45 wpm and skilled in industry-related computer software, including Epic and Allscripts.

Overview

5
5
years of post-secondary education
12
12
years of professional experience

Work History

Patient Access Specilist

Vanderbilt Medical Center
Nashville, TN
05.2021 - Current
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Sr Medical Records Analyst

Vanderbilt University Medical Center
Nashville, TN
10.2018 - 05.2021
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Gathered patient information by collecting demographic information from variety of sources.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
  • Reviewed charts and flagged incomplete or inaccurate information.

Patient Access Specialist

Shelby Baptist Health System
Alabaster, AL
01.2017 - 07.2018
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

Administrative Assistant

St Joseph’s Medical
Liverpool, NY
08.2014 - 07.2016
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Coordinated customer service, patient scheduling and billing.

Assistant Store Manager

Salvation Army Thrift Store
Syracuse, NY
06.2012 - 08.2014
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Sales Associate

Dollar General
Leavenworth, KS
06.2011 - 08.2012
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Processed product returns and assisted customers with other selections.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Cashier

McDonald's Restaurant
Calera, AL
03.2008 - 05.2010
  • Helped customers complete purchases, locate items and join reward programs.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Performed cash, card and check transactions to complete customer purchases.

Education

No Degree - Health Care Information Management

U.S Career Institute
Fort Collins, CO
03.2011 - 05.2012

Associate of Arts - General Studies

University of Alabama At Birmingham
Birmingham, AL
08.2017 - Current

Skills

Medical terminology

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Timeline

Patient Access Specilist

Vanderbilt Medical Center
05.2021 - Current

Sr Medical Records Analyst

Vanderbilt University Medical Center
10.2018 - 05.2021

Associate of Arts - General Studies

University of Alabama At Birmingham
08.2017 - Current

Patient Access Specialist

Shelby Baptist Health System
01.2017 - 07.2018

Administrative Assistant

St Joseph’s Medical
08.2014 - 07.2016

Assistant Store Manager

Salvation Army Thrift Store
06.2012 - 08.2014

Sales Associate

Dollar General
06.2011 - 08.2012

No Degree - Health Care Information Management

U.S Career Institute
03.2011 - 05.2012

Cashier

McDonald's Restaurant
03.2008 - 05.2010

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Nyosha Nichea RuffinPatient Access Specialist