Nyosha Nichea Ruffin
Patient Access Specialist
Nashville,TN
Summary
Customer-oriented Patient Access Specialist with 10-year background in patient services. Strong focus on superb customer service delivery with sound knowledge of patient registration procedures. Exceptional telephone and in-person communication abilities. Types 45 wpm and skilled in industry-related computer software, including Epic and Allscripts.
Overview
5
5
years of post-secondary education
12
12
years of professional experience
Work History
Patient Access Specilist
Vanderbilt Medical Center
Nashville, TN
05.2021 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sr Medical Records Analyst
Vanderbilt University Medical Center
Nashville, TN
10.2018 - 05.2021
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Gathered patient information by collecting demographic information from variety of sources.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Reviewed charts and flagged incomplete or inaccurate information.
Patient Access Specialist
Shelby Baptist Health System
Alabaster, AL
01.2017 - 07.2018
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Administrative Assistant
St Joseph’s Medical
Liverpool, NY
08.2014 - 07.2016
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Arranged rapid office equipment repair and maintenance with vendors.
- Handled client correspondence and tracked records to foster office efficiency.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Coordinated customer service, patient scheduling and billing.
Assistant Store Manager
Salvation Army Thrift Store
Syracuse, NY
06.2012 - 08.2014
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Sales Associate
Dollar General
Leavenworth, KS
06.2011 - 08.2012
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Processed product returns and assisted customers with other selections.
- Maintained customer satisfaction with quick and professional handling of product returns.
Cashier
McDonald's Restaurant
Calera, AL
03.2008 - 05.2010
- Helped customers complete purchases, locate items and join reward programs.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Performed cash, card and check transactions to complete customer purchases.
Education
No Degree - Health Care Information Management
U.S Career Institute
Fort Collins, CO 03.2011 - 05.2012
Associate of Arts - General Studies
University of Alabama At Birmingham
Birmingham, AL 08.2017 - Current
Skills
Medical terminology
Insurance Verification
Patient Registration
EMR
Health information obtainment
Insurance billing
Eligibility Determination
Appointment Scheduling
Service recommendations
Documentation and reporting
Timeline
Patient Access Specilist
Vanderbilt Medical Center
05.2021 - Current
Sr Medical Records Analyst
Vanderbilt University Medical Center
10.2018 - 05.2021
Associate of Arts - General Studies
University of Alabama At Birmingham
08.2017 - Current
Patient Access Specialist
Shelby Baptist Health System
01.2017 - 07.2018
Administrative Assistant
St Joseph’s Medical
08.2014 - 07.2016
Assistant Store Manager
Salvation Army Thrift Store
06.2012 - 08.2014
Sales Associate
Dollar General
06.2011 - 08.2012
No Degree - Health Care Information Management
U.S Career Institute
03.2011 - 05.2012
Cashier
McDonald's Restaurant
03.2008 - 05.2010