Nyota Cotton
Indianapolis,Indiana
Summary
An experienced customer service, highly organized and can multi-task in a fast-paced work environment. Resourceful, adaptable and a goal-oriented professional with good decision-making skills. Can produce innovative ideas and execute accordingly.
Overview
23
23
years of professional experience
Work History
Dispatcher
Simon
01.2025 - Current
- Coordinated dispatch operations to optimize route efficiency and reduce delays.
- Managed communication between drivers and clients to ensure timely delivery of services.
- Implemented scheduling systems to enhance workflow and improve response times.
- Trained new dispatch staff on operational protocols and software usage for seamless integration.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Generated reports to track deliveries and maintain proper records and documentation.
- Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
Security
Securitas/Art Institute Of Chicago
04.2011 - Current
- Maintained Order During Emergencies.
- Prepared Written Statements And Collected Evidence.
- Patrolled Assigned Areas To Ensure Order And Detect Violators.
- Closely Observed Property Entrance.
- Asked Visitors For Identification.
- Reported Fire Hazards, Pipe Leaks, Unlocked Security Doors, And Unauthorized Persons.
- Responded To Alarms And Disasters Calls.
- Warned Violators Of Rule Infringements, Such As Loitering Or Carrying Prohibited Items.
Security Officer
Allied Universal Security Services
10.2021 - 12.2024
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and prevent incidents or breaches.
- Responded promptly to alarms, emergencies, and incidents as they arose.
- Documented daily activities, incidents, and observations in detailed reports.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Warehouse Worker
Meijer
09.2021 - 07.2023
- Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
- Conducted regular inventory checks to maintain accurate stock levels and prevent discrepancies.
- Collaborated with team members to streamline order fulfillment processes, enhancing productivity.
- Trained new employees on safety protocols and operational procedures to ensure compliance standards.
- Implemented organization strategies for storage areas, improving accessibility and reducing retrieval times.
- Assisted in developing workflow improvements that increased overall efficiency within the warehouse operations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Sales Manager
AutoZone
05.2007 - 08.2010
- Assist Customer With Merchandise And Answer All Product-related Questions Necessary To Guide Them Through The Buying Process.
- Update Inventory And Make Sure In-store Stocks Do Not Run Out.
- Designed Merchandise Displays As Kept Clean And In Proper Order.
- Handled Placement Of Sale Labels, Security Tagging And Price Gunning Articles Of Clothing And Accessories.
- Directed Operations Of Financial Business, Gaining Sales Increase While Reducing Risks.
Cabin Cleaning
Global Ground
05.2003 - 04.2006
- Labeled, Checked Inventory And Restocked Materials Throughout The Facility.
- Organized Janitors Closets.
- Stored Clean Linens In Linen Closets.
- Maintained Cleanliness Of Bathrooms By Scrubbing Fixtures And Partitions.
Education
High School Diploma - Business Management
University Of Phoenix
Downtown AreaHigh School Diploma - undefined
James H. Bowen High School
89th St, Commercial01.2000
Skills
- Assisted teams in achieving project goals through effective multi-tasking Welcomed constructive feedback to enhance personal and team performance Supported customer awareness initiatives to improve service delivery
Timeline
Dispatcher
Simon
01.2025 - Current
Security Officer
Allied Universal Security Services
10.2021 - 12.2024
Warehouse Worker
Meijer
09.2021 - 07.2023
Security
Securitas/Art Institute Of Chicago
04.2011 - Current
Sales Manager
AutoZone
05.2007 - 08.2010
Cabin Cleaning
Global Ground
05.2003 - 04.2006
High School Diploma - undefined
James H. Bowen High School
High School Diploma - Business Management
University Of Phoenix