Nyousha Esmaeili
Mission Viejo,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.1 Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Gas Station and running Xtramiles Food Mart industry. Solid team player with outgoing1, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Representative ( CSR )
Chevron Station
Jun2004 - 12.2004
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Operated cash register to record transactions accurately and efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
Cashier
Chevron
07.1993 - 05.2003
- Addressed customer needs and made product recommendations to increase sales
- Welcomed customers and helped determine their needs
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items, and join reward programs
- Restocked and organized merchandise in front lanes
- Greeted customers entering store and responded promptly to customer needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Upsold additional products and services to customers, increasing revenue
- Stocked, tagged and displayed merchandise as required
- Tallied cash drawer at beginning and end of each work shift
- Built relationships with customers to encourage repeat business
- Performed cash, card and check transactions to complete customer purchases
- Maintained current knowledge of store promotions and highlighted sales to customers
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked
- Handled cash with high accuracy and took care to check bills for fraud
- Responded promptly to requests for assistance, spills and customer inquiries
- Operated cash register to record transactions accurately and efficiently
Education
Associate of Arts - Accounting
Saddleback College
Mission Viejo, CA05.2003
Skills
- Stocking and Replenishing
- Report Transcription
- Microsoft Excel
- Retail Sales Customer Service
- Credit Card Payment Processing
- Customer Relations
- Sales Expertise
- Money Handling Abilities
- Closing Sales
- Problem-Solving Ability
- Customer Service
- Critical Thinking
- Product Promotion
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Timeline
Cashier
Chevron
07.1993 - 05.2003
Customer Service Representative ( CSR )
Chevron Station
Jun2004 - 12.2004
Associate of Arts - Accounting
Saddleback College
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