Nyquan Sennett
Houston
Summary
Dedicated and highly organized Customer Service professional with excellent communication and problem-solving skills. Experienced in handling high-volume inquiries, maintaining customer satisfaction, and providing exceptional support across multiple channels. Skilled at multitasking, adapting to flexible schedules, and maintaining professionalism in fast-paced environments. Proven ability to work collaboratively and lead teams while upholding confidentiality and organizational standards.
Overview
8
8
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
Houston
06.2022 - 05.2025
- Lead and motivate a team to consistently deliver outstanding customer service, following Ross’s TRUE service standards.
- Ensure smooth store operations, including cashier, sales floor, and fitting room, while maintaining a positive shopping experience.
- Resolve customer concerns efficiently and professionally, enhancing satisfaction and loyalty.
- Coach and mentor associates on effective customer service techniques to improve team performance.
- Monitor store compliance with policies and procedures to ensure a safe and welcoming environment for customers.
Resident Advisor
Sam Houston State University
Huntsville
08.2020 - 06.2022
- Providing each resident with a
convenient, well-maintained, and safe living environment at a reasonable cost while fostering learning
by setting and upholding community standards, providing community activities, and encouraging
campus connections and opportunities to enhance the student's overall experience of university life. - Completed day-to-day duties accurately and efficiently.
- Facilitated community-building events for residents to enhance engagement and connection.
- Provided guidance and support to students facing personal or academic challenges.
- Developed and deepened relationships with residents and fellow staff.
Fast Food Worker
Checkers Rally's
Houston
05.2017 - 05.2019
- Delivered excellent customer service by actively engaging with guests and addressing their needs.
- Maintained a clean, organized, and welcoming environment in accordance with company standards.
- Efficiently processed orders, handled transactions, and resolved customer concerns with professionalism.
- Collaborated with team members to ensure smooth operations and a positive customer experience.
- Stocked shelves with merchandise when needed.
Education
Bachelor of Arts - Psychology
Sam Houston State University
Huntsville, Texas, TX06-2022
Associate of Arts -
Blinn College
Brenham, TX05-2020
Skills
- Team leadership
- Customer service
- Operations management
- Policy compliance
- Inventory management
- Employee training
- Customer Support
- Interpersonal Support & Technical Skills
- Interpersonal and soft skills
- Organizational and Analytical Skills
- Communication and Public Speaking
- Adaptability and Flexibility
- Confidentiality and Professionalism
- High Productivity and Efficiency
Timeline
Area Supervisor
Ross Dress for Less
06.2022 - 05.2025
Resident Advisor
Sam Houston State University
08.2020 - 06.2022
Fast Food Worker
Checkers Rally's
05.2017 - 05.2019
Bachelor of Arts - Psychology
Sam Houston State University
Associate of Arts -
Blinn College