Nyra Marmolejo
Sacramento,CA
Summary
Highly adaptable team leader with client engagement, verbal and written communication. Strong communicator focused on delivering outstanding customer care. Experienced with solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player in competitive and fast-paced environments.
Overview
3
3
years of professional experience
Work History
After School Program Team Leader
CTFF
09.2023 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
Team Member
Dollar Tree
07.2023 - 08.2023
- Customer Service: Excellent customer service skills are crucial in this role
- Retail workers must be friendly, approachable, and able to assist customers with their needs
- They should be knowledgeable about the products in the store and able to answer questions or offer recommendations
- Cash Handling: Retail workers at Dollar Tree handle cash transactions, so they must be proficient in handling money accurately and responsibly
- This includes processing sales, giving change, and operating the cash register efficiently
- Stocking and Merchandising: Keeping the store shelves well-stocked and organized is essential
- Retail workers are responsible for unpacking merchandise, restocking shelves, and maintaining a neat and visually appealing store layout
- Inventory Management: Monitoring and managing inventory levels is part of the role
- Retail workers may be involved in receiving deliveries, checking for damaged items, and updating inventory records
- Store Maintenance: Ensuring the store is clean, tidy, and safe for both customers and employees is vital
- Retail workers may be required to perform light cleaning duties and report any maintenance issues to the appropriate personnel.
Team Member
Pita Pit
10.2022 - 05.2023
- Supervising and training: I am responsible for supervising and guiding the team members, including cashiers, cooks, and other staff
- I provide on-the-job training, explaining procedures, and demonstrating the correct way to perform tasks
- I ensure that everyone understands their roles and responsibilities
- Quality control: Maintaining quality standards is crucial in the fast food industry
- I monitor food preparation and presentation, ensuring that all menu items meet our established guidelines
- I conduct regular checks to verify that cleanliness and food safety protocols are being followed
- Customer service: I lead by example when it comes to providing excellent customer service
- I handle customer inquiries, resolve complaints, and ensure that the team is attentive, friendly, and responsive to customers' needs
- I strive to create a positive and welcoming atmosphere for all guests
- Performance management: I provide feedback and constructive criticism to team members, recognizing their strengths and areas for improvement
- I conduct performance evaluations and offer coaching and training opportunities to help individuals grow and develop their skills
- Inventory and ordering: I assist in managing inventory levels, monitoring stock, and placing orders for ingredients, supplies, and packaging materials
- This helps to ensure that we have the necessary items to meet customer demands and avoid any shortages.
Level 5 Associate
In-N-Out
05.2021 - 08.2022
- Level 5 is qualified to work various positions in the stand fast, clean and efficient manner including: Dressing and packing burgers, handling and making portioning fries, order taking and cash register, preparing produce and managing dining room
- Utilized polite and proper communication to effectively work with kitchen staff and customers to ensure dining details are handled properly and concerns are addressed
- Train new employees to ensure the quality of our product and overall experience
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas of improvement.
Education
B.A. - Child And Adolescent Development
Sacramento State University
Sacramento, CA05.2026
High School Diploma -
Mission Oak High School
Tulare, CA06.2022
Skills
- Documentation and Reporting
- Employee Evaluation
- Cash Handling
- Coaching
- Team Supervision
- Teamwork and Collaboration
- Goal Setting
- Safety Processes and Procedures
- Attention to Detail
- Team Check-Ins
- Staff Education and Training
- Analytical Thinking
- Decision Making
- Active Listening
- Influencing Skills
- Emotional Intelligence
Timeline
After School Program Team Leader
CTFF
09.2023 - Current
Team Member
Dollar Tree
07.2023 - 08.2023
Team Member
Pita Pit
10.2022 - 05.2023
Level 5 Associate
In-N-Out
05.2021 - 08.2022
B.A. - Child And Adolescent Development
Sacramento State University
High School Diploma -
Mission Oak High School
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