NYRA MCKINNEY
San Antonio,TX
Summary
Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Strong communication and interpersonal skills with a focus on active listening and emotional intelligence. Passionate about helping people by finding creative and fast solutions. Known for being organized and a strong team player.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
WebTPA
San Antonio, TX
02.2024 - Current
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Provided training and support to new customer service team members.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
Medical Receptionist
Insight Mental Wellness
San Antonio, TX
08.2023 - 02.2024
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Customer Service Representative
TaskUs
San Antonio, TX
02.2022 - 07.2023
- Communicated with empathy, patience, and identified solutions for guest satisfaction, and diffused conflicts.
- Trained and assisted teammates with questions and creating reports.
- Regularly managed high volumes of inbound calls while meeting client expectations and metrics.
Technical Support Representative
Ibex Global
San Antonio, TX
08.2019 - 10.2021
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end users across various time zones.
- Managed high levels of call flow, and responded to technical support needs.
- Monitored systems in operation, and quickly troubleshot errors.
Education
Bachelor of Arts - Psychology
University of Texas At San Antonio
San Antonio, TX12-2024
Master of Science - Clinical Mental Health Counseling
The University of Texas At San Antonio
San Antonio, TXSkills
- Data entry
- Medical terminology
- Conflict management
- Microsoft office expertise
- Empathy development
Timeline
Customer Service Representative
WebTPA
02.2024 - Current
Medical Receptionist
Insight Mental Wellness
08.2023 - 02.2024
Customer Service Representative
TaskUs
02.2022 - 07.2023
Technical Support Representative
Ibex Global
08.2019 - 10.2021
Bachelor of Arts - Psychology
University of Texas At San Antonio
Master of Science - Clinical Mental Health Counseling
The University of Texas At San Antonio
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