Nyra N. Lewis
Irvington,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Airport Service Agent
ERMC Aviation
Newark, NJ
09.2020 - 01.2022
- Informed clients of essential travel information, such as travel times, transportation connections and medical and visa requirements.
- Assembled and issued required documentation, such as tickets, travel insurance policies and itineraries.
- Determined service requirements and traveled preferences.
- Provided boarded and disembarked assistance to passengers needing special assistance.
- Answered inquiries regarding schedules, accommodations, procedures, or policies.
- Examined passenger documentation to determine destinations and to assign boarding passes.
- Provided customers with travel suggestions and information sources.
Customer Service Specialist
Nordstrom
Short Hills, NJ
06.2019 - 08.2020
- Addressed customers courteously using suitable methods and problem-solving skills.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Analyzed and collected customer information to prepare product or service reports.
- Referred unresolved customer grievances to designated departments for further investigation.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
Career Services Assistant
Howard University
Washington, DC
10.2018 - 05.2019
- Maintained accurate and complete student records as required by laws, district policies and administrative regulations.
- Attended meetings, educational conferences and training workshops.
- Conducted follow-up interviews with students.
- Prepared reports on students and activities as required by administration.
Baris
Starbucks
Maplewood, NJ
03.2016 - 08.2018
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Brewed espresso and crafted specialty drinks for customers.
- Implemented process improvements to enhance service and store appearance.
- Trained new baristas on company processes and product preparation.
- Followed operating instructions and troubleshot breakdowns, keeping equipment operational.
Education
Bachelor of Science - Political Science
Kean University
Union, NJ05.2023
Skills
- Hospitality and Professionalism
- Data Entry and Maintenance
- Public Relations Strategy
- Efficient and Detail-Oriented
- Positive Reinforcement Strategies
- Customer Satisfaction
Timeline
Airport Service Agent
ERMC Aviation
09.2020 - 01.2022
Customer Service Specialist
Nordstrom
06.2019 - 08.2020
Career Services Assistant
Howard University
10.2018 - 05.2019
Baris
Starbucks
03.2016 - 08.2018
Bachelor of Science - Political Science
Kean University