Nyree Cain
Shakopee,MN
Summary
Detail-oriented and driven professional with 20+ years expertise in problem-solving and managing daily office functions. Proficient in MS Office Suite and office communications equipment operations. Skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional attention to detail, communication and organizational skills.
Overview
28
28
years of professional experience
Work History
System Administrator/Executive Administrative Assistant
PBBS Equipment Corporation
01.2017 - 12.2023
- Facilitated and conducted system training to new employees and on going system training to current employees
- Coordinated staff training programs, improving overall efficiency within the company through skill development.
- Provided Administrative support to the President, Vice president and CFO with focus on support to the Vice President efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Provided support to company end users by managing cases in ExpenseWire, Sampro, DBA & CRM systems
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Approved/Reconciled company expense reports & credit card transactions through ExpenseWire
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Verified, approved and entered vendor invoices for processing
- Helped develop and execute complex project plans in collaboration with Sales Engineers on commercial boiler systems
- Interface with internal departments to ensure customer requests are properly implemented
- Identified problems, collaborated with the Executive and Sales teams to determine solutions, and ensured they were resolved using communication plans, and/or other project management tools
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
Office/ Project Coordinator
Express Employment Pros
04.2015 - 01.2017
- Type and distribute letters and correspondence
- Manage files, record systems, office supplies and inventory
- Provide personal and professional support to the Operational & Sr Specialist
- Train new hires with preliminary work information
- Create and maintain liaison with external agencies and suppliers/vendors
- Make sure that customer complaints are catered to appropriately
- Prepare, plan and implement project plans according to instruction provided
- Ensure that resources are appropriately allocated to team members
- Provide all project members with deadline information and ensure that projects are completed within allocated deadlines
- Provided assistance in developing training methods and implement new project initiatives
- Program & create routes for technicians for the next day’s work
- Upkeep and maintain client information accuracy in Real Green system
- Contact clients to confirm services and pricing
- Assist in developing project metrics and reporting processes
- Fosters positive relationships between team members to ensure efficacy of each project
- Act as a communication link between departments
- Track the progress and quality of work being performed on each project module and prepare coinciding status reports
- Provided help desk (I.T.) support when needed
- Provided sales support to the sales team
- Reconciled monies on clients account to ensure accuracy.
Certified Assessing Tech
GoodTemps
12.2012 - 12.2014
- Responsible for a variety of assessing functions, including the provision of assessment information, processing of property transfers, preparation of assessment reports, file maintenance, basic corrections to property record cards and assessment related activity in the Assessor’s Office
- Carried out daily work with a high degree of independence, and in accordance with standard practices of the office, assessment practices and procedures, and previous training
- Brought questionable cases to the Assessor for discussion and resolution
- Had constant contact with the public for the purpose of providing assessment information and providing basic research assistance
- Process title transfers: enter new owner names, addresses, and other pertinent data into the appropriate computer programs; compare deed descriptions with tax maps and make note of discrepancies
- Data entry and review of field work as completed by the Assessor into the BS&A system
- Explain revaluation process and principles and explain assessment codes and tables
- Provide assessment information to public and taxpayers
- Explain public access computer procedure, use of maps and sales books
- Has contact with other town staff in order to supply assessment information, and/or to obtain information necessary to maintain accurate property assessment records
- Compile and analyze financial information to prepare entries to accounts, such as general ledger accounts, and document business transactions in Excel and BS&A Cash Receipting system
- Establish, maintain, and coordinate the implementation of accounting and accounting control procedures
- Monitor and review accounting and related system reports for accuracy and completeness.
System Analyst
KTS Technology
05.2008 - 12.2012
- Assists current or potential application users in identifying and describing problems or opportunities
- Implement a new (automated or manual) system or changing the current system
- Investigates such problems and opportunities to determine the feasibility of a system solution
- Identify the general kinds of system solution that appear appropriate
- Analyzes users’ business requirements in detail and, where appropriate, prepares functional specifications for a proposed new (or changed) system
- Obtains rough estimates of the cost of operating and maintaining a proposed new or changed system
- Assuming use of appropriate technology, tools, and methods.
Project Manager
Adecco
12.2002 - 11.2012
- Prepared and maintained reports and records regarding operations
- Maintained status and tracking of projects, new products and services
- Authored correspondence and memos in response to queries, complaints and requests for assistance by customer, clients, other employees, brokers, vendors and consultants
- Project liaison with others within and outside the company or business unit regarding such issues as: purchasing, staffing, facilities, travel and the scheduling of meetings and conference rooms
- Prepared multimedia materials for use in making presentations of new products, services, software applications and training materials
- Consult with client groups to identify program needs
- Consult with boards, communities and organizations to identify program needs
- Develop long range plans, programs and strategies
- Monitor programs and services to ensure they meet stated goals
- Assist with program evaluations and updates to programs and services
- Act as a resource about program development and initiatives
- Collect and analyze information and data for an annual report
- Prepare briefing notes, reports and presentations as required
- Provide advice to senior officials concerning relevant issues
- Develop policies, guidelines, standards and reporting systems
- Review existing programs
- Adapt existing programs as required
- Research new programs
- Design and develop new programs
- Design program components
- Make recommendations about adapting programs to meet unique needs
- Research training needs
- Research training options.
Service Delivery Coordinator
Qwest Communications
01.2000 - 11.2002
- Communicate with other Service Delivery Coordinators within the telephone industry to quality control ASR’s for better writing of T1, T-3 and DSO circuits
- Implement, coordinate the system writing of T1, T-3 and DSO circuits
- Responsible for sending out Customer Not Ready letters
- Complete ASR’s for timely billing before billing end date
- Resolve problems when occur for Clients in T.I.R.K.S
- System for T-1, T-3 and DSO channel slots
- Work closely with Account Managers to ensure correct Connecting Facility Assignments for Customers
- Customer Service – provide prompt, courteous, and exemplary service expanded sales to include mass market accounts.
Executive Business System Analyst
ITAGroup
12.1998 - 12.1999
- Communicate with Performance Awards, Client Information Systems, Program Operations, Accounting, Individual Incentives, Information Systems and Account Executives regarding business system changes, guidelines and procedures
- Implement, coordinate and evaluate the operations of all business systems within the department
- Prepare Crystal Reports for Clients, Management and Internal Employees
- Quality Control monthly billings and preparation of invoices
- Develop Quality Control procedures to check accuracy of business system data
- Develop system changes through internal and external customer requests
- Develop, write and maintain the System Training Manual Assist with the development of Marketing Incentive Programs
- Coordinate the Marketing Incentive Programs Conduct company training classes along with one-on-one training to ensure understanding of system procedures and ISO procedures
- Test system enhancements and report back to Managers and Supervisors
- Develop testing proficiency with all employees using all business systems IS contact for various departments
- Work closely with IS on system issues
- Design and format new system enhancements
- Customer Service – provide prompt, courteous, and exemplary service.
Client Information Coordinator
ITAGroup
05.1996 - 12.1998
- Developing detailed implementation and operation plans, writing proposal specifications for Marketing to develop programs from workflow definition, and monitoring a program’s progress as well as researching and analyzing new solutions to both internal and external customers’ needs
- Aid in enhancing client relations by timely and accurate billings; and achieve departmental and company goals
- Analyze financial reports
- Analyze and develop reports in accordance with information that was recently researched and compared to previous months reports to uphold
- Responsible for all aspects of the performance-marketing programs, which have been assigned by the supervisor
- Communicating daily with external clients to gain information for writing proposals
- Responsible for use of technical writing skills to produce process documentation for the technical aspect of the proposal
- Listen, understand, and respond to external and internal customers’ needs in a timely manner
- Quote a performance-marketing program and provide final approval on all administrative quotes
- Researched and develop focused destination / client recommendations for the Marketing Incentive Programs
- Work the time necessary to complete projects or meet deadlines.
Education
B.A., Information Systems Security - Cyber Security
University of Phoenix
Tempe, AZ12.2015
Diploma, I.S.S.P - Computer And Information Systems Security
Vatterott College Online
Des Moines, IA12.2011
B.S., Computer Science - Information Technology
Arizona State University
Tempe, AZ12.2003
A+/Networking Certificate - A+ Networking
DMACC
Des Moines, IA12.1998
Skills
- Information confidentiality
- Expense Reporting
- Event Coordination
- Accounting
- Maintaining Schedules
- Project Planning
- Advanced MS Office Suite
- Strong Problem Solver
- Spreadsheet Creation
- Meticulous attention to detail
- Schedule Management
- Administrative Support
Accomplishments
- Public Relations
- Business Math
- Stress Management
- Social Development
- MSCE
- MCAT
- Travel Trophy Awards
- Employee Recognition Awards
Timeline
System Administrator/Executive Administrative Assistant
PBBS Equipment Corporation
01.2017 - 12.2023
Office/ Project Coordinator
Express Employment Pros
04.2015 - 01.2017
Certified Assessing Tech
GoodTemps
12.2012 - 12.2014
System Analyst
KTS Technology
05.2008 - 12.2012
Project Manager
Adecco
12.2002 - 11.2012
Service Delivery Coordinator
Qwest Communications
01.2000 - 11.2002
Executive Business System Analyst
ITAGroup
12.1998 - 12.1999
Client Information Coordinator
ITAGroup
05.1996 - 12.1998
B.A., Information Systems Security - Cyber Security
University of Phoenix
Diploma, I.S.S.P - Computer And Information Systems Security
Vatterott College Online
B.S., Computer Science - Information Technology
Arizona State University
A+/Networking Certificate - A+ Networking
DMACC
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