Nyree Cooper
Customer Service Representative
Albany,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in thee customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Helpful Senior Customer Service Executive possessing friendly demeanor and excellent problem-solving and communication skills. Bringing over 20 years of experience increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing customer service strategies. Dedicated to creating positive impression on customers to build and retain customer base.
Overview
7
7
years of post-secondary education
20
20
years of professional experience
Work History
Senior Customer Service Executive
Supa Kutz
Albany, NY
01.2010 - 04.2020
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
- Maintained customer account information database by canceling and updating customer accounts.
- Informed customers of sales promotions and services, warranties or terms of sale, and refunds or exchanges.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Promptly responded to inquiries and requests from prospective customers.
Receptionist Administrator
Precise Entertainment
Albany, NY
02.2000 - 12.2009
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Promoted maintenance of professional and courteous customer interactions across all reception personnel.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Answered incoming calls, directing clients to individuals capable of addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Received and routed business correspondence to correct departments and staff members.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Acted as first point of contact and set appointments for prospective clients.
- Greeted customers and visitors in-person and via telephone calls.
Education
Bachelor of Science - Criminalistics And Criminal Science
Grantham University
Lenexa, KS 03.2020 - 08.2024
Cosmetology License - Cosmetology
Austin School of Spa Technology
Albany, NY 04.2014 - 06.2016
Skills
Money handling abilities
Timeline
Bachelor of Science - Criminalistics And Criminal Science
Grantham University
03.2020 - 08.2024
Cosmetology License - Cosmetology
Austin School of Spa Technology
04.2014 - 06.2016
Senior Customer Service Executive
Supa Kutz
01.2010 - 04.2020
Receptionist Administrator
Precise Entertainment
02.2000 - 12.2009
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