Nyree Haggins
Austin,TX
Summary
Dedicated Member Service Representative focused on enhancing satisfaction and loyalty through proactive support. Striving to exceed expectations by going above and beyond to assist members and enhance service delivery. Excellent multitasking abilities and an independent problem-solving approach enable efficient handling of various challenges. Commitment to providing exceptional member experiences drives continuous improvement and delivery of top-notch service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Member Service Representative II
Association of Certified Fraud Examiners
05.2023 - Current
- Maintained 95 percent member satisfaction rate
- Eager to apply analytical skills to enhance company metrics and efficiency
- Supports team to exceed service delivery targets consistently
- Apply advanced analytical methods to refine member interaction
- Assist members with account inquiries and transactions.
- Resolved member complaints with focus on satisfaction and retention.
- Confer with customers by telephone or by email to provide information about products or services.
- Resolve customers' service or billing complaints by exchanging merchandise, refunding money or adjusting invoices
- Gather and verified required customer information for tracking purposes.
- Created and entered enrollment applications for new consumers in company database.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Assistant Property Manager
Barton's Mill Apartments/Settler's Creek
04.2022 - 05.2023
- Overseeing the day-to-day operations of the property, ensuring that everything is running smoothly and efficiently
- Managing budgets and finances, including collecting rent, paying bills, and handling any financial issues that may arise
- Maintaining the property, including coordinating repairs and maintenance, ensuring that all areas are clean and well-maintained, and addressing any issues that may arise
- Communicating with residents, answering questions, addressing concerns and complaints, and ensuring that everyone is happy and satisfied with their living experience
- Marketing the property and attracting new residents, through advertising, promotions, and other marketing efforts
- Managing staff, including hiring and training new employees, scheduling shifts, and ensuring that everyone is working together effectively
- Ensuring that the property is in compliance with all applicable laws and regulations, including safety and health codes, building codes, and zoning regulations
Insurance and Authorization Representative
Austin Radiological Association
03.2019 - 05.2022
- Resolve any coverage issues
- Documenting all interactions and maintaining accurate records
- Educating patients on their insurance benefits and coverage limitations
- Adhering to all relevant laws and regulations related to insurance authorization and coverage
- Collaborating with other members of the healthcare team to ensure timely and appropriate care for patients
Patient Service Representative II
Austin Radiological Association
07.2018 - 02.2019
- Answering phone calls and emails from patients and their families
- Providing assistance with scheduling appointments and procedures
- Addressing patient concerns and complaints in a professional and empathetic manner
- Collaborating with healthcare providers to ensure the highest level of care for patients
- Maintaining accurate and detailed patient records
- Educating patients and their families on healthcare resources and insurance coverage
- Adhering to strict confidentiality guidelines and HIPAA regulations
- Participating in ongoing training and professional development to stay up-to-date on healthcare industry changes and advancements
Front End Supervisor
Bed Bath and Beyond
07.2016 - 08.2018
- Met and exceeded company application rate as well as follow up customer relations
- Managed inventory ordering, processing, and reconciliation with multiple vendors on a weekly basis
- Capable of working, and solving complex time-sensitive issues, under immense stress while still acting in a calm and collected manner
- Provided solutions and managerial support to dissatisfied guests to retain high customer loyalty rate
Customer Service
Super Target
05.2015 - 07.2017
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service
- Demonstrated a strong record of accomplishment for working collaboratively on cross-functional and cross-culture teams
- Quickly and effectively solved customer challenges to include following up to ensure remediation
- Maintained quality control seeking new ways to improve customer service
Education
Theater Arts
Baldwin Wallace University
Berea, OHSkills
- Customer service
- Customer support
- Verbal and written communication
- Problem-solving
- Staff training and development
- Orientation and training
- Technical support knowledge
- Customer technical support
Certification
- Real Estate Salesperson License - [State] Real Estate Commission.
- Licensed Independent Insurance Adjuster – Texas Department of Financial Services or equivalent regulatory body where licensing is required by the state.
Timeline
Member Service Representative II
Association of Certified Fraud Examiners
05.2023 - Current
Assistant Property Manager
Barton's Mill Apartments/Settler's Creek
04.2022 - 05.2023
Insurance and Authorization Representative
Austin Radiological Association
03.2019 - 05.2022
Patient Service Representative II
Austin Radiological Association
07.2018 - 02.2019
Front End Supervisor
Bed Bath and Beyond
07.2016 - 08.2018
Customer Service
Super Target
05.2015 - 07.2017
- Real Estate Salesperson License - [State] Real Estate Commission.
- Licensed Independent Insurance Adjuster – Texas Department of Financial Services or equivalent regulatory body where licensing is required by the state.
Theater Arts
Baldwin Wallace University
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