Service-oriented professional rings proven history of facilitating guest satisfaction in hospitality roles. Responds to guest requests and complaints with immediate information and resolutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Concierge
Allied Universal Security Lenox Hill Hospital
New York, NY
04.2021 - Current
Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
Maintained a professional presence at the front desk area by adhering to dress code standards.
Maintenance Crew Member
Alliance
New York, NY
03.2020 - 06.2020
Provided support to other crew members during large-scale maintenance tasks.
Cleared walkways of snow and ice during winter months.
Checked fire alarms regularly for proper operation.
Managed inventory of maintenance supplies and equipment.
Sales Associate
American Girl Place
New York, NY
10.2019 - 02.2020
Greeted customers and provided exceptional customer service.
Assisted customers with product selection, sizing and styling.
Provided accurate information about products, prices and services.
Education
GED -
BMCC
New York, NY
03-2025
Skills
Customer Service
Sales
Guest Relations
Hospitality
Guest experiences
Strong Work Ethic
Excellent Multitasking
Certification
8 hour certificate
16 hour certificate
Security License
Timeline
Concierge
Allied Universal Security Lenox Hill Hospital
04.2021 - Current
Maintenance Crew Member
Alliance
03.2020 - 06.2020
Sales Associate
American Girl Place
10.2019 - 02.2020
8 hour certificate
16 hour certificate
Security License
GED -
BMCC
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