Use of my energetic, ethical, empathy, verbal, and communication skills. Enthusiastic and professional. Versatile administrative assistant with excellent organizational skills. Strong computer skills. Experienced with training in an abundant range of office administration tasks. The ability to work under pressure and work as a team. The ability to communicate effectively with patients. The ability to complete tasks in a timely manner. The ability to manage an influx of patients.
Excellent customers focus
Logical reasoning and Analytical thinking
Strong work ethic and ability to multi-task
Excellent verbal and communication skills
Motivated, great organizational skills
Cross-functional team player
Supportive mannerism
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 1 years of relevant work experience to your team.
Overview
7
7
years of professional experience
Work History
Medical Administrative Assistant Intern
UCSF Women's Health
08.2023 - Current
Call patients daily with appointment reminders
Use APEX to schedule appointments for doctor visits and procedures.
Update patient information and insurance details for accurate electronic medical records.
Register patients and completed associated paperwork for accurate records.
Support all administrative team functions including but not limited to CRM messages, telephone encounters, APeX in-baskets, and scanning
Maintenance of all routine clerical operations and communications
Synthesize knowledge of practice operations to problem-solve, prioritize, and facilitate complex transactions in the course of daily activities
Provide excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff, and departments to maximize unit efficiency
Direct patients to exam rooms, fielded questions, and prepared for physician examinations.
Answer telephone calls to offer office information, answer questions, and direct calls to staff.
Adhere to strict HIPAA guidelines to protect patient privacy.
Provide prompt, polite and professional in-person and telephone customer service.
Workforce Administrator
Hunter's Point Family
01.2019 - Current
Develop and maintain agency inventory systems
Update necessary program documents, maintain clients' mailing/email lists, maintain program supplies list, answer program phones for parents, new clients, and teachers, and daily meetings with clients if needed
Facilitate meetings, monitor new client intake and assessment, maintain a caseload of 15+ clients, create new policy forms, update pay clock weekly, update filing system for CMS, safely operate program vehicles, provide resources within other CBOs and any other duties assigned.
Identified issues, analyzed information and provided solutions to problems.
Cultivated interpersonal skills by building positive relationships with others.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Security Guard
Legion Corporation
09.2016 - 04.2018
Monitored and authorized the entrance and departure of tenants, visitors, and other persons to maintain the security of the premises
Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Kept track of 50+ packages in the building package room and distributed them to the residents.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Wrote detailed reports of all security breaches and investigations.
Communications Specialist at UCSF Action Research Center for Health Equity (formerly the UCSF Center for Vulnerable Populations)Communications Specialist at UCSF Action Research Center for Health Equity (formerly the UCSF Center for Vulnerable Populations)