Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Zamia Chicuata

San Francisco,CA

Summary

  • Use of my energetic, ethical, empathy, verbal, and communication skills. Enthusiastic and professional. Versatile administrative assistant with excellent organizational skills. Strong computer skills. Experienced with training in an abundant range of office administration tasks. The ability to work under pressure and work as a team. The ability to communicate effectively with patients. The ability to complete tasks in a timely manner. The ability to manage an influx of patients.
  • Excellent customers focus
  • Logical reasoning and Analytical thinking
  • Strong work ethic and ability to multi-task
  • Excellent verbal and communication skills
  • Motivated, great organizational skills
  • Cross-functional team player
  • Supportive mannerism

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 1 years of relevant work experience to your team.

Overview

7
7
years of professional experience

Work History

Medical Administrative Assistant Intern

UCSF Women's Health
08.2023 - Current
  • Call patients daily with appointment reminders
  • Use APEX to schedule appointments for doctor visits and procedures.
  • Update patient information and insurance details for accurate electronic medical records.
  • Register patients and completed associated paperwork for accurate records.
  • Support all administrative team functions including but not limited to CRM messages, telephone encounters, APeX in-baskets, and scanning
  • Maintenance of all routine clerical operations and communications
  • Synthesize knowledge of practice operations to problem-solve, prioritize, and facilitate complex transactions in the course of daily activities
  • Provide excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff, and departments to maximize unit efficiency
  • Direct patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Answer telephone calls to offer office information, answer questions, and direct calls to staff.
  • Adhere to strict HIPAA guidelines to protect patient privacy.
  • Provide prompt, polite and professional in-person and telephone customer service.

Workforce Administrator

Hunter's Point Family
01.2019 - Current
  • Develop and maintain agency inventory systems
  • Update necessary program documents, maintain clients' mailing/email lists, maintain program supplies list, answer program phones for parents, new clients, and teachers, and daily meetings with clients if needed
  • Facilitate meetings, monitor new client intake and assessment, maintain a caseload of 15+ clients, create new policy forms, update pay clock weekly, update filing system for CMS, safely operate program vehicles, provide resources within other CBOs and any other duties assigned.
  • Identified issues, analyzed information and provided solutions to problems.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Security Guard

Legion Corporation
09.2016 - 04.2018
  • Monitored and authorized the entrance and departure of tenants, visitors, and other persons to maintain the security of the premises
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Kept track of 50+ packages in the building package room and distributed them to the residents.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Wrote detailed reports of all security breaches and investigations.

Education

Certificate in progress -

UCSF/ JVS EXCEL Medical Administrative Assistant
San Francisco, California
12.2023

Certificate -

SFSU College of Professional and Global Education
San Francisco, California
08.2023

Associates Degree -

City College of San Francisco
San Francisco, California
05.2018

High School Diploma -

Drew
San Francisco, California
05.2012

Skills

  • Workload Management
  • Attention to Detail
  • Appointment Scheduling
  • Insurance Verification
  • Records Management
  • Physician Assistance
  • Computer Skills
  • Multitasking and Organization
  • Patient Relations
  • Managing Patient Records

Timeline

Medical Administrative Assistant Intern

UCSF Women's Health
08.2023 - Current

Workforce Administrator

Hunter's Point Family
01.2019 - Current

Security Guard

Legion Corporation
09.2016 - 04.2018

Certificate in progress -

UCSF/ JVS EXCEL Medical Administrative Assistant

Certificate -

SFSU College of Professional and Global Education

Associates Degree -

City College of San Francisco

High School Diploma -

Drew
Zamia Chicuata