Nyree Paten-Smith

Verified insurance coverage and obtained pre-authorizations
Provided front desk support, answered multi-line phones, and directed calls
Greeted patients/visitors with professionalism and empathy
Maintained accurate patient medical records and updated systems regularly
Helped patients navigate the facility and directed them appropriately
Collaborated with team members to ensure smooth patient flow and office operations
Medical Receptionist
Wakefield Medical Professionals, Bronx, NY
August 2017 – October 2019
Greeted and assisted patients upon arrival
Managed high-volume incoming calls, transferring to appropriate departments
Coordinated with authorization team to ensure proper documentation and patient eligibility
Handled intake forms, co-pays, and prepared daily financial reports
Ensured compliance with HIPAA and patient privacy guidelines

Registered and checked in patients for procedures
Scheduled follow-ups and procedures
Handled busy phone lines and coordinated with clinical staff
Collected payments and generated end-of-day reports
Assisted in patient discharge and provided post-procedure instructions