Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nyrema Pollard

Aurora,CO

Summary

Highly motivated and dedicated professional with over 6 years of experience in public service, seeking a challenging position as a Constituent Services and Correspondence Coordinator. Eager to leverage my skills and knowledge to effectively address and assist constituents with their concerns. With a strong commitment to providing exceptional service, aiming to contribute my expertise in managing constituent interactions and coordinating correspondence to ensure a seamless and positive experience for all stakeholders.

Overview

7
7
years of professional experience

Work History

Front Desk Manager

Dayton Opportunity Center
09.2016 - Current
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Created and optimized employee schedules for shift coverage.
  • Monitored office inventory to maintain supply levels.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed plans or materials to communicate organizational activities beneficial to the environment, public safety, or other important social issues.
  • Managed over 50 constituent calls per day addressing the community needs

Legislative Aide

Senator Rhonda Fields
09.2019 - 03.2023
  • Provided exceptional customer service to constituents by addressing their concerns and inquiries
  • Assisted in the organization and execution of community events and meetings
  • Conducted research on legislative issues and prepared reports for the Senator Coordinated and managed constituent casework, ensuring timely resolution
  • Answered over 20 constituent letters daily and assisted constituents on federal matters.
  • Prepared correspondence, including drafting letters, emails, and official statements
  • Liaised with government agencies and departments on behalf of constituents
  • Maintained accurate records of constituent interactions and casework
  • Managed the office's constituent database and tracking systems
  • Collaborated with a team to ensure efficient office operations

Political Campaign Intern

Phil Weiser For Colorado Attorney General Campaign
02.2018 - 05.2019
  • Assisted in organizing campaign events and rallies Conducted research on policy issues and political landscapes
  • Assisted with voter outreach efforts, including phone banking and canvassing
  • Drafted campaign materials, such as press releases, social media posts, and emails
  • Managed and updated campaign databases and spreadsheets
  • Provided general administrative support to the campaign team
  • Attended meetings and strategy sessions with campaign staff
  • Gained valuable experience in political campaign operations and grassroots organizing

Education

Bachelor of Science - Political Science

Colorado State University
Fort Collins, CO

Skills

  • Excellent customer service and public contact skills
  • Strong organizational and multitasking abilities
  • Knowledge of government structures and legal processes
  • Detail-oriented with a commitment to accuracy

Languages

Spanish
Full Professional
French
Limited Working

Timeline

Legislative Aide

Senator Rhonda Fields
09.2019 - 03.2023

Political Campaign Intern

Phil Weiser For Colorado Attorney General Campaign
02.2018 - 05.2019

Front Desk Manager

Dayton Opportunity Center
09.2016 - Current

Bachelor of Science - Political Science

Colorado State University

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Nyrema Pollard