Nyria Sanchez
Batesville
Summary
A determined,reliable and accomplished Certied Pharmacy Technician with a proven track record at Walgreens. Operates well in both individual and team capacities. Resourceful and results-driven with a passion for growth and eciency to meet company needs and increase service value.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
06.2024 - Current
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Counted and labeled prescriptions with correct item and quantity.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Managed opening and closing duties for pharmacy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Set up and modified patient profiles to include current medications and insurance details.
CERTIFIED PHARMACY TECHNICIAN
Walgreens
08.2022 - 06.2024
- Greeted customers when entering lobby/drive thru
- Completes PPL's and acquires continuing education credits
- Ensures the pharmacy is stocked with adequate supplies
- Makes sure it is clean, neat and in orderly condition
- Helps train new technicians on pharmacy operations procedures
- Assists customers by answering simple questions and referring them to pharmacist for medication information
- Answers pharmacy telephones to respond to questions or requests
- Makes sure patient information is up to date, such as their insurance information, medication allergies, and contact information
- Coordinates with prescriber or pharmacist to clarify issues or problems with dosing or instructions
- Maintains confidentiality of all patient records and information as required by HIPAA regulations
- Input patient and prescription information to produce product labels and assist in the prescription filling process
- Process prescriptions through insurance and resolve insurance rejections
- Helps with inventory and receiving orders
DESIGNATED HITTER
Walgreens
02.2020 - 08.2022
- Assisted the pharmacy/pharmacist in carrying out their duties, under direct supervision in accordance with federal and state laws
- Assisted in the rotation of stock, using restock outs and the first in, first out method for consumable items out on the sales floor
- Greeted customers and resolves their issues so that they can have a great shopping experience by providing fast, courteous, and efficient service to customers out on the sales floor and in the pharmacy
- Ensured a neat, clean orderly store and pharmacy condition and appearance
- Had a working knowledge of systems and equipment of the store, pharmacy and photo area
- Ensured all opening and closing duties (cleaning restrooms, throwing trash away, sweeping, and putting misplaced items back on shelf) were complete in the working area, whether that was out on the sales floor, photo, or pharmacy
CUSTOMER SERVICE ASSOCIATE
Walgreens
03.2019 - 02.2020
- Greeted customers when entering the store and provided information about products and services available to customers
- Demonstrated strong communication skills while interacting with customers over the phone or in person
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions
- Kept the work area neat and clean and well-stocked at all times
- Helped trained new hires on the register, floor and photo area
- Worked collaboratively with team members and performed additional duties as assigned by management team
- Provided good customer service in photo areas such as poster print and creative machine, digital passport photo service, sale of promotional photo products
Education
HIGH SCHOOL DIPLOMA -
Uvalde High School
Uvalde, Texas06.2016
Skills
- Customer Support
- Attention to Detail
- Data Entry
- Math & Computer Skills
Certification
- PTCB, 30182291
- Texas State Board of Pharmacy, 305574
- Certified Immunizer
- CPR Certified, 011DSDB
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Certified Pharmacy Technician
Walgreens
06.2024 - Current
CERTIFIED PHARMACY TECHNICIAN
Walgreens
08.2022 - 06.2024
DESIGNATED HITTER
Walgreens
02.2020 - 08.2022
CUSTOMER SERVICE ASSOCIATE
Walgreens
03.2019 - 02.2020
HIGH SCHOOL DIPLOMA -
Uvalde High School
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